May 2016 - WebPunch

31 May How to be Human: Respond to Reviews with Sincerity & Success

Posted by: Melissa Hall

Responding to Online Reviews with Sincerity and Success

As a business owner, this question comes up almost every day: How should I respond to online reviews? You’ve got plenty of resources telling you this or that, do’s and dont’s. Should you follow those guides to the tee or march to the beat of your own drummer and do what feels right to you? We know you don’t want to ostracize your reviewers or lash out, but this is your business we are talking about. Your baby! We’ve got some great tips for how to respond to the good, the bad and everything in between.

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25 May Removing Reviews with Foul Language on Facebook, Google and Yelp

Posted by: Melissa Hall

Your step by step guide to removing bad reviews with foul or nasty language from Facebook, Google or Yelp.

Know that it’s pretty hard to get a review taken down unless it truly aligns with the review forum’s guidelines. But if that’s the case - here’s what to do!

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24 May Customer Service woes? Use Facebook!

Posted by: Matt Jones

Customer Service woes, Facebook, Customer Feedback, Customer Service

Recently, I had a problem with some new security software I had paid a subscription for. I pressed the chat button on the company’s homepage to seek support. After waiting for 15 minutes, I abandoned any hope of chatting with someone who could help me. Then I emailed the representative that had sent me a confirmation email confirming I was signed up and ready to use the service. No response…ever! This experience made my blood boil and after cursing them into oblivion and trying to figure out the problem on my own, I vowed a solemn promise to never use them again.

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13 May Sites that Allow you to Respond to Online Reviews [INFOGRAPHIC]

Posted by: Matt Jones

The relationship that your company fosters with your current client base is important. Putting effort into the customer connection pays off as it resolves doubts, boosts enthusiasm for what you do and helps the patrons of your business spread the word about what a great...

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10 May Reviews Are Easier To Get on Google Local

Posted by: Matt Jones

Google Local, Reviews Are Easier To Get on Google Local

Google is making it more convenient to post reviews for Google Local business. In the past, Google forced would-be reviewers to sign up for a full-blown Google+ account if they wanted to review a business. Most saw it as a ploy to get more users to sign up for the fledgling Google+ platform, which is like Google’s lamer version of Facebook.

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05 May Beware the Stepford Wives! Reviews that are too good to be true

Posted by: Melissa Hall

You’re just too good to be true...even when it comes to your business reviews! A common misconception when managing your online reviews is that getting all 5 star reviews is the end goal. Getting great reviews is definitely a top priority since it means your customers love you! But with anything in life moderation is key. You should be okay with some reviews that are less than perfect.

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