30 May Happy Employees = Better Customer Engagement & Online Reputation
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May 2017
18 May How and Why We Should be Celebrating Millennials
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We’ve written about how to celebrate your millennial customers, but what about millennial workers?
The Baby Boomer generation (people born between 1943 and 1960) are nearing or have already passed prime retirement age. They are vacating the working place that the Millennials (1980 - early 2000’s) are filling in. Generation X’ers are in there too, moving up in life and finding a nice work-life balance, but it seems like millennials are the group everyone is talking and griping about.16 May 4 Ways Nextdoor is Helping Businesses Thrive
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11 May Don’t Forget the Freaking Sprinkles
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Meet Mac:
Mac is three years old and the son of Matt Jones, co-founder of WebPunch. He is also my nephew; I’m a bit crazy for this little guy. He loves the Incredible Hulk (yes, he has a little of his dad in him) and hamburgers, aka hangeburts.
10 May Zappos CEO, Tony Hsieh Talks Brand and Customer Experience
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Going Above and Beyond
Zappos is known as an online shoe and clothing store but its employees and CEO, Tony Hsieh, consider the company so much more than just an online retailer. They are a customer-experience company and the brand reflects that.04 May How to Get Suspicious Reviews Removed on Yellow Pages
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We're back! It’s Rachel and Karin, your favorite Reputation Defenders at your service. We’ve just stepped out of the ring to share some inside-the-ropes information about Yellow Pages.