Happy Employees = Better Customer Engagement & Online Reputation
We’re pretty sure that everyone’s heard of the Golden Rule but just in case, here it is: Treat others the way you want to be treated.
How and Why We Should be Celebrating Millennials
We’ve written about how to celebrate your millennial customers, but what about millennial workers? The Baby Boomer generation (people born between 1943 and 1960) are nearing or have already passed prime retirement age. They are vacating the working place that the Millennials (1980 – early 2000’s) are filling in. Generation X’ers are in there too, […]
4 Ways Nextdoor is Helping Businesses Thrive
Last month we introduced Nextdoor as a great site and app to add to the ole’ online reputation management strategy. We also talked about some of the ins and outs of the site, including how to get your first recommendation so that you can really get punching!
Don’t Forget the Freaking Sprinkles
Meet Mac: Mac is three years old and the son of Matt Jones, co-founder of WebPunch. He is also my nephew; I’m a bit crazy for this little guy. He loves the Incredible Hulk (yes, he has a little of his dad in him) and hamburgers, aka hangeburts.
Zappos CEO, Tony Hsieh Talks Brand and Customer Experience
Going Above and Beyond Zappos is known as an online shoe and clothing store but its employees and CEO, Tony Hsieh, consider the company so much more than just an online retailer. They are a customer-experience company and the brand reflects that.
How to Get Suspicious Reviews Removed on Yellow Pages
We’re back! It’s Rachel and Karin, your favorite Reputation Defenders at your service. We’ve just stepped out of the ring to share some inside-the-ropes information about Yellow Pages.
