The Hiring Process with Adam Robinson

Anxiety creeps up as that empty office chair, the one that used to be filled by an exemplary employee who has left to seize new opportunities, swivels in the wind—or at least you thought it did. You keep hearing it creak, only to turn and see no one sitting in it. Your mind plays tricks […]

Review Management [VIDEO]

Review management and what you can do to look your best online when people are doing searches for your business. I’m Matt Jones, one of the co-founders of WebPunch, and last week I was in hot Atlanta. With all that back sweat going on, I don’t know if people weren’t thinking clearly, but I was talking […]

Which Regions of the U.S. Respond to Reviews Most? [INFOGRAPHIC]

When we had our researchers look into how often businesses responded to their reviews, we had them look at how each region—west, midwest, southeast, and northeast— responds to online reviews. When we look at the big picture, companies generally respond to the same amount of reviews no matter where they are in the country, give […]

Customer Feedback Service – What You Need to Know

Let’s be honest, shall we? I’ll start. Numbers are important but let’s face it, we can’t all be good at math. In fact, the new math that my kids are doing these days makes me break out in hives. When I was in high school I was encouraged to drop trigonometry (I didn’t need to […]

Meet Your Cornerman: Matthew Van Deventer

Matthew Van Deventer is WebPunch’s very own premier researcher, investigative journalist, content writer and podcaster. His ability to capture the scoop is surpassed by none and we are lucky to have him as part of the content team.

VIDEO: How to Improve Your NPS® (Net Promoter Score®)

Hi. I’m Matt Jones with Web Punch. And I’m here to talk to you about how to improve your NPS®. A Net Promoter Score® is a really great way for you to understand the things that you’re doing right and wrong with your business, and it can be a great way for others to see […]

Which Industry Responds to Reviews the Most? [INFOGRAPHIC]

A couple of months ago our researchers took to the dungeons of the WebPunch headquarters to crunch some serious numbers. We had them look at how six different industries respond to reviews and organized them by region and review site (Facebook, Google, Yelp) and looked to see if companies responded to negative or positive reviews, […]

VIDEO: Online Review Monitoring

Sun Tzu was an ancient general in China who was very successful in battle and he wrote a book called “The Art of War.” Now, you CEOs may look at your competitors as shadowy figures that are stealing the food away from your kids’ mouths, or you might look at them as friendly competitors who […]