NPS®: Measuring Customer Loyalty

  This is definitely not the tune you want your customers to be singing after an experience with your company. Back in 1962, when the Rolling Stones were just beginning their journey toward becoming one of the most successful rock bands of all time, business owners didn’t yet truly understand the importance of customer satisfaction.

Yelp is Killing Today’s Referral

 Today’s online reviews are yesterday’s word of mouth referrals. But one review site you may have heard of called Yelp could be ruining that.

Frankly, Google, We Don’t Give a Damn

Our relationship with Google isn’t quite as tumultuous as that of Rhett Butler and Scarlett O’Hara, but there does seem to be a touch of drama with their ever-changing processes. Because we actually do give a damn, we’re here to help you understand their latest changes.

Cashier-less Amazon Go Store Hits Customer Experience Mark

QUICK FACTS: Amazon Go Open Date: January 22, 2018 Size: 1,800 square feet Location: 2131 7th Avenue Seattle, Washington Hours: 7AM-9PM, Monday-Friday Technology Used: Computer vision, deep learning algorithms, sensor fusion Beta Version Open Date: December 5th, 2016 (It was built in Amazon’s Day 1 building, or Amazon Tower II, and only open to employees.) […]

Know Thyself and Know Thou Team

Socrates, our favorite Greek philosopher, is known and revered for the Socratic Method, but did you know that he’s also the author of one of the shortest and sweetest phrases we’ve all heard? γνῶθι σεαυτόν – Know Thyself.

Bitcoin Users Put Tokens Down on Online Reviews

Despite being one of the most relied-on resources for customers looking to choose a product or service, the online review world has a couple of black eyes— it’s not always as transparent and forthcoming as we’d like it to be.