VIDEO: Getting Negative Reviews from Google and Yelp Removed

How do you get reviews removed on Google and Yelp? That’s the big question people always ask us and we’ve got the answers for you. My name is Matt Jones. I’m your teacher and this is WebPunch’s School of Online Reputation Management.

Customer Feedback Survey | How to Set Up a Lost Prospect Survey

Life can be pretty hard sometimes.  There are times when your basement floods or your car gets towed or that rare occasion where the lottery ticket you bought turns out to be a dud.  In business, there are times when you don’t close the deal and when that happens, it can really shake the confidence […]

When Following up with Customers Goes Too Far

When does following up with your customers go too far? Probably when it’s arguably become some form of harassment, or just downright annoying! Don’t kill your online reputation over one review.

VIDEO: How to Respond to Positive Reviews

Welcome to another episode of WebPunch’s Online Reputation Management School. I’m Matt Jones, your teacher, and today we’re going to be discussing how to respond to positive reviews. A lot of people ask us, “Well, I understand why I need to address negative reviews but why should I respond to positive reviews?” We’re going to […]

VIDEO: How to Win with Customer Experience

What is up, WebPunch nation? This is your professor, Matt Jones, coming at you from Denver, Colorado, here to drop some knowledge about what’s going on in the world of reputation management and how you can make things better for your business. First and foremost, what is up with my fabulous mustache? Let me show you […]

Gauging Employee Loyalty with eNPS®

We are usually more critical of ourselves than other people are of us. In the mirror my “dad bod” looks to me more like Mr. Chub-a-lub than others (at least that’s what they’ve told me!). To you, your communication skills may be lacking more than your co-workers think they are. That canvas you painted is […]

VIDEO: Google + Review Gating

Welcome, WebPunchers, to another edition of WebPunch’s School of Online Reputation Management. I am your host and professor, Matt Jones. What’s been going on lately? Gosh, I just got back from Europe where I was frolicking in fields of tulips and seeing brown bears and I went to Dracula’s castle, which was amazing, and had […]

VIDEO: How to Respond to Negative Reviews

Hello, and welcome to WebPunch’s School of Online Reputation Management. I’m your host and teacher, Matt Jones, and today we’ll be discussing a topic that invokes fear, anger, and sometimes panic from business owners. Yes, we’re talking about negative online reviews. This is a subject that if it’s not handled properly can definitely negatively impact […]

In Your Corner: How to Respond to Reviews on Yellow Pages

We are Rachel Noel and Karin Siccardi and we are part of WebPunch’s Review Response Team. The two of us spend our days responding to online reviews and we are thrilled to be able to share what we’ve learned. Today we’ll be talking about responding to reviews on Yellow Pages so sit back, relax and enjoy the YP show.