VIDEO: 2017 Trends in Online Reputation Management

Here are your trends in online reputation management. I am Matt Jones, co-founder of WebPunch. I’d like to talk to you today about some of the tips, some of the points, some of the trends that we’re seeing in the ever-changing world of reputation management. One of the first things that we’re seeing is that […]

VIDEO: Do You Treat All Your Customers the Same?

Welcome to another episode of WebPunch’s School of Online Reputation Management. It’s early summer, things are hot. I’m your host, Matt Jones, here to drop some knowledge. I’m here to discuss a little bit of a topic that most business owners are pretty sensitive to, and that’s customers. How many of you have said, “Oh, […]

It’s Time We Start Responding to Restaurant Reviews

Yelp reports that their second most reviewed category is restaurants, with 17% of the contributed content going towards it,  second only to shopping which garners 21% of reviews on the site. But for some reason, restaurants usually don’t respond back.

Google’s Owner Review Response Notification a Boon for Businesses

If you’re a business that takes the time to respond to your Google reviews, there is good news afloat! Google just announced that it will now notify a reviewer when a business has responded to their review. Google is calling this new feature “Owner Review Response Notification.” Here’s what Google had to say about this […]

VIDEO: 3 Things Google Can do to Help the Fake Review Problem

Welcome Web Punch Nation. I am Matt Jones, your host. It might look a little different today because I was out taking some photos in Canada this last weekend and I dropped a lens that broke, and I didn’t want to use that for the video. So I’ve got a different lens on there so […]