Manage Your Brand with Facebook Locations

Facebook is a major player when it comes to a business’s overall marketing strategy. With almost 2 billion users, Facebook is an easy-to-use platform with high visibility, making it convenient for a company to effectively communicate with its customer base.

Guide to Google My Business

Google My Business is just one of countless, free programs developed by search engine behemoth Google that is available to help businesses expand their customer engagement and outreach. It’s such an important and nuanced facet of online reputation and digital marketing that we’ve got our own in-house experts. These experts have come to realize that […]

Dear Yelp, You Have Your Head Up Your A$$ (Part 2)

Dear Yelp, Last week some of our clients were visiting Denver and I took them out for lunch. It seemed the perfect opportunity to conduct a Yelp experiment so I made sure that my Yelp app was installed and ready to go. Upon arriving at the restaurant, I was asked some detailed questions such as, […]

How to Improve Your Customer Service Skills

“If you build it, they will come,” that famous line spoken by Kevin Costner in Field of Dreams may have brought about success for his character, but it doesn’t always work out so well for businesses across the board. You can have the best product or store in the world, but if you haven’t filled your company […]

Alexa and Google Assistant are Searching for Your Business

Home device technology like Amazon Echo and Google Home are becoming more and more intertwined with the functionality of your home. Later in this article, we’ll put Alexa and Google Home to the test by asking each of them to locate a plumber and an air-conditioning repair company and let you know the results. But first, for those of […]

VIDEO: Yelp’s Bark is Bigger than its Bite

Happy summer, everyone. It’s Matt Jones, your Review and Reputation Management Specialist, here to talk to you about everyone’s favorite directory that we like to hate, and that is Yelp. Several months ago, as most of you are aware, Yelp came out with a change to their policy. And the change said, “If you’re a […]