Yelp’s Not Currently Recommended Folder
Let’s talk about Yelp! So…Your company has been doing great work and your satisfied customers want to post a great review for your company on Yelp. Fantastic! Satisfied Customer posts her 5-star review on Yelp and goes her merry way, never considering the possibility that the review may disappear. And why should she? Her job […]
In Your Corner: How Google Reviews Calculates Value of Star-Ratings
As Reputation Defenders at WebPunch, our team is on a first-name basis with Google. We’re known for being super savvy when it comes to understanding the online review environment and comprehending the ins and outs of the number one search engine. That’s why we were surprised to discover that the simple star-rating system for […]
Happy Employees = Better Customer Engagement & Online Reputation
We’re pretty sure that everyone’s heard of the Golden Rule but just in case, here it is: Treat others the way you want to be treated.
4 Ways Nextdoor is Helping Businesses Thrive
Last month we introduced Nextdoor as a great site and app to add to the ole’ online reputation management strategy. We also talked about some of the ins and outs of the site, including how to get your first recommendation so that you can really get punching!
How to Get Suspicious Reviews Removed on Yellow Pages
We’re back! It’s Rachel and Karin, your favorite Reputation Defenders at your service. We’ve just stepped out of the ring to share some inside-the-ropes information about Yellow Pages.
Just Say No When You’re Tempted to Review Your Own Business Online
Before we dive into the nitty-gritty of why you shouldn’t review your own company online, let’s first lay some groundwork. You already know that the reputation of your company should be one of your top priorities and that online reviews are extremely important for your business.
Now You See it, Now You Don’t – How Google Filters Online Reviews
Much like Yelp’s Disappearing ReviewTrick in which online reviews suddenly filter into the Not Recommended folder, Google has its own version of the Online Review Vanishing Act. Google is an autonomous entity which allows them the power to decide which reviews stay and which ones go up in smoke.
