Online Reviews

Nextdoor’s Big Flaw

Ever since first writing about the Nextdoor app, we’ve been hooked. It’s a great way for businesses to integrate into their immediate and neighboring communities, generate new leads based off of recommendations from

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Responding to Old Reviews?

Sometimes when we’re up late at night, scrolling through business’s reviews, you know, just to wind down for the evening, we start to wonder what to do with all those reviews from years

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Review Management [VIDEO]

Review management and what you can do to look your best online when people are doing searches for your business. I’m Matt Jones, one of the co-founders of WebPunch, and last week I was

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Gauging Employee Loyalty with eNPS®

We are usually more critical of ourselves than other people are of us. In the mirror my “dad bod” looks to me more like Mr. Chub-a-lub than others (at least that’s what they’ve

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How to Respond to Bad Reviews

Well, it finally happened: you Googled your company only to find out that your star rating isn’t as shiny as you thought it would be. There are mixed reviews. There are bad reviews.

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