There are several standardized ways you can celebrate your customers. You can do things like email your customers on their birthday or anniversary, send them handwritten thank-you cards (we do like this one!),
Ever get a sales-ey call from a vendor proclaiming with trumpets and more enthusiasm than necessary that they are going to upload your business to over 200+ listing sites? Listings that will make
No More Review Snafus! The WebPunch team is all about innovation, change, and forward thinking. In the digital marketing and online reputation management arena, things are constantly changing; whether it’s huge product overhauls
The Goliath sites for online reviews are always top of mind for you the fabulous business owner, marketing manager, operations maven. We are talking Google, Yelp, Facebooks of the world. But the interwebs
Don’t Skimp on Responding to Negative Online Reviews, Acknowledge Them Just a handful of negative reviews, even among thousands of positives, can bring down your average rating. Eighteen one or two-star ratings out
Look no further you vigilant online reputation masters! If your Google or Yelp page is plagued by a review that contains false or inappropriate information, you do have options. We will show you step-by-step
Should you try to Verify Twitter for your Business? For the longest time the only Twitter Accounts that could earn that pretty blue and white Badge or verification were the real high profile
Yelp and Free Speech No doubt your business has a Yelp profile. Consumers check that before deciding to go to you for what they need. But what type of transparency is there for
Pop Quiz: Today’s consumer makes decisions to choose a service or product based on what? If you said Customer Reviews then (ding ding ding) you’re right! 90% of consumers say that buying
Customer Feedback is Shaping your Brand Traditional marketing has, in the past, been a series of very prescribed messages and controlled delivery over an email, website or social outlet. But these messages are
To understand the needs of your customers, you need accurate data. Bridge the gap between your brand and your customers through NPS surveys. When you ask the typical person about a personal transformation
If you look at Amazon’s Leadership Principles, you’ll notice the very first one is all about how great leaders are customer-obsessed. It shouldn’t come as a shock to anyone, as the retail giant
How is your relationship — with your customers? If you’re not sure, here’s a fun yet educational experiment. Have a close friend ask Google for “_________ service near me” and see what results
How do you get reviews removed on Google and Yelp? That’s the big question people always ask us and we’ve got the answers for you. My name is Matt Jones. I’m your teacher
We are usually more critical of ourselves than other people are of us. In the mirror my “dad bod” looks to me more like Mr. Chub-a-lub than others (at least that’s what they’ve
Picture this: you’re taking that special someone to a restaurant you’ve never been to before, though two of your coworkers have given you their confident recommendations. You search the restaurant online and find
THE WEIGH-IN
