There are several standardized ways you can celebrate your customers. You can do things like email your customers on their birthday or anniversary, send them handwritten thank-you cards (we do like this one!),
Ever get a sales-ey call from a vendor proclaiming with trumpets and more enthusiasm than necessary that they are going to upload your business to over 200+ listing sites? Listings that will make
No More Review Snafus! The WebPunch team is all about innovation, change, and forward thinking. In the digital marketing and online reputation management arena, things are constantly changing; whether it’s huge product overhauls
The Goliath sites for online reviews are always top of mind for you the fabulous business owner, marketing manager, operations maven. We are talking Google, Yelp, Facebooks of the world. But the interwebs
Don’t Skimp on Responding to Negative Online Reviews, Acknowledge Them Just a handful of negative reviews, even among thousands of positives, can bring down your average rating. Eighteen one or two-star ratings out
Look no further you vigilant online reputation masters! If your Google or Yelp page is plagued by a review that contains false or inappropriate information, you do have options. We will show you step-by-step
Should you try to Verify Twitter for your Business? For the longest time the only Twitter Accounts that could earn that pretty blue and white Badge or verification were the real high profile
Yelp and Free Speech No doubt your business has a Yelp profile. Consumers check that before deciding to go to you for what they need. But what type of transparency is there for
Pop Quiz: Today’s consumer makes decisions to choose a service or product based on what? If you said Customer Reviews then (ding ding ding) you’re right! 90% of consumers say that buying
Customer Feedback is Shaping your Brand Traditional marketing has, in the past, been a series of very prescribed messages and controlled delivery over an email, website or social outlet. But these messages are
With Halloween week upon us, the WebPunch team dug up some frightening review responses spotted online that have kept our Review Response Team up at night. While we understand the plight of the
Each year, Apple fans wait with eager anticipation for the new iOS to become available for download on the iPhone. This year, iOS 14 has arrived with some really great new features, including
When your business receives feedback, both good and bad, we have to agree with Mr. Gates that there are lessons to be learned. But how can this data be gathered, and what is
Here in the Los Angeles area, the conversations around racial equality happening in our country in early June led to a groundswell of support for Black-owned businesses. A grassroots-style campaign began to highlight
The worst hack in Twitter history was carried out by a seventeen-year-old by the name of Graham Ivan Clark. Clark infiltrated accounts belonging to Jeff Bezos, Barack Obama, Kanye West, and many more,
It’s no secret that your online reviews matter. The first-hand experiences of your customers explaining what you did right and how well you did it, in tandem with their 5-star ratings, go a
THE WEIGH-IN
