Google Glitch Causing Missing Reviews: What You Need to Know
If you’ve noticed that some of your Google reviews have mysteriously disappeared, you’re not alone! A recent glitch in Google’s algorithm has affected business listings, causing reviews to vanish or review counts to display inaccurately. While this issue may have caused concern for business owners and customers alike, the good news is that Google is […]
Google is one step closer to restoring review functionality
We are one step closer to having reviews and responses back on Google! After a two-week suspension of many of their business-focused services due to COVID-19, Google is now allowing business owners to respond to reviews that were posted before the service was turned off. This is a terrific step forward, as it allows WebPunch […]
COVID-19 + Google Reviews Enabled Again!
We have great news! While many Google features are still down due to COVID-19, consumers are now able to leave reviews for businesses again. When a user submits a review, they see the message below. The consumer is then able to see their review on the business’ page, although the review won’t be public until […]
Google Moves Reviews
Google+, New and Old In our last blog post, we showed the differences between Google’s new beta Google+ listings and the “Classic” Google+ format. The most concerning difference was the absence of reviews or the option to leave reviews for businesses on Google+. This difference deeply concerned many companies that had worked hard to get great […]
Google Does it Again
Like the colors of a chameleon, Google is an ever-changing company, and they are at it again! Recently, Google introduced the public to the new look and dynamic of its Google+ listings. This new face is quite a departure from the “Google+ classic” pages that we have become accustomed to using. Check out the screenies […]
Should a Business Owner Respond to Online Reviews?
Responding to online reviews that critique your business can seem a bit daunting for many business owners. If the review is negative, should you explain your side of the story in a public forum? If it’s a positive review, is there any need to follow up? If the review is neutral, should your response include an attempt to persuade the […]
Reviews on Yelp vs. Reviews on Google
Over the past year, the number of reviews on Google increased by 75%, while the number of reviews on Yelp increased by 130% according to a report by investment bank Piper Jaffray. Does Yelp’s growth indicate that it is becoming the clear leader for reviews in today’s market place?
