We are one step closer to having reviews and responses back on Google! After a two-week suspension of many of their business-focused services due to COVID-19, Google is now allowing business owners to respond to reviews that were posted before the service was turned off. This is a terrific step forward, as it allows WebPunch […]
We have great news! While many Google features are still down due to COVID-19, consumers are now able to leave reviews for businesses again. When a user submits a review, they see the message below. The consumer is then able to see their review on the business’ page, although the review won’t be public until […]
Google+, New and Old In our last blog post, we showed the differences between Google’s new beta Google+ listings and the “Classic” Google+ format. The most concerning difference was the absence of reviews or the option to leave reviews for businesses on Google+. This difference deeply concerned many companies that had worked hard to get great […]
Like the colors of a chameleon, Google is an ever-changing company, and they are at it again! Recently, Google introduced the public to the new look and dynamic of its Google+ listings. This new face is quite a departure from the “Google+ classic” pages that we have become accustomed to using. Check out the screenies […]
Responding to online reviews that critique your business can seem a bit daunting for many business owners. If the review is negative, should you explain your side of the story in a public forum? If it’s a positive review, is there any need to follow up? If the review is neutral, should your response include an attempt to persuade the […]
Over the past year, the number of reviews on Google increased by 75%, while the number of reviews on Yelp increased by 130% according to a report by investment bank Piper Jaffray. Does Yelp’s growth indicate that it is becoming the clear leader for reviews in today’s market place?