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Feedback is cyclical in nature, in that you provide a service, your customer responds to how you did, you make adjustments, and repeat. Simply gaining feedback from your customers won’t be enough if you want highly satisfied clients. WebPunch helps you keep track and take actionable steps with tools to help your team Close the Loop. Closing The Loop is a proven and standardised system that ensures all of your valuable feedback has a visible action item to follow-up with your constituents
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Feedback is cyclical in nature, in that you provide a service, your customer responds to how you did, you make adjustments, and repeat. Simply gaining feedback from your customers won’t be enough if you want highly satisfied clients. WebPunch helps you keep track and take actionable steps with tools to help your team Close the Loop. Closing The Loop is a proven and standardised system that ensures all of your valuable feedback has a visible action item to follow-up with your constituents
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In matters of communication, timing is everything, and our Close the Loop process allows you to designate a set amount of time to respond to customer feedback. Based on your brand’s standards, you can choose how long the response window is and set alerts to remind your employees that a particular customer needs attention.
Once you’ve addressed the feedback, it’s time to Close the Loop! We’ve made the close button nice and fun to click too, because clicky buttons are the best.
