.blog

04 Feb Five Ways to Improve Your NPS

Posted by:

In today’s world, a business’ Net Promoter Score (NPS) is one of the best ways to measure the average customer experience. NPS is calculated by taking data from simple one-question surveys completed by your customers and separating each customer into categories of promoter, detractor, or...

Keep Reading

18 Dec Businesses With Impressive NPS

Posted by:

It’s time to explore a topic WebPunch loves, the all-important Net Promoter Score (NPS). As a savvy business owner, you are likely aware of the methods and standards that help gauge your customer experiences and improve your business along the way. You may even use...

Keep Reading

17 Nov Core Web Vitals: Understanding Google’s New Ranking Factor

Posted by:

Google recently announced that they're going to add a new ranking factor to their algorithm, starting in 2021! This new factor is called Core Web Vitals, and understanding what it is can help your business rank higher on Google Search so that more people see...

Keep Reading

29 Oct Downright Scary Review Responses

Posted by:

With Halloween week upon us, the WebPunch team dug up some frightening review responses spotted online that have kept our Review Response Team up at night. While we understand the plight of the businesses who responded in this nightmarish way, these responses fueled our team...

Keep Reading

14 Oct Avoid So-Called “Reputation Defenders” Like This!

Posted by:

Remember when you were young, and you would use words and phrases that were cool among you and your friends, then suddenly, you caught your parents using the lingo? Every ounce of cool it once had disappeared in an instant, and you knew that it...

Keep Reading

01 Sep Customer Feedback Overview (NPS, CSAT, & CES)

Posted by:

When your business receives feedback, both good and bad, we have to agree with Mr. Gates that there are lessons to be learned. But how can this data be gathered, and what is the strategy behind it?There are several popular ways to measure customer’s experiences...

Keep Reading

27 Aug Google My Business Adds “Black-Owned Business” Attribute

Posted by:

Here in the Los Angeles area, the conversations around racial equality happening in our country in early June led to a groundswell of support for Black-owned businesses. A grassroots-style campaign began to highlight Black-owned businesses by which LA neighborhood they were located in, and I...

Keep Reading

12 Aug Newsweek’s Top Ranked Customer Service Companies in 2020

Posted by:

In 2019, Newsweek began its annual collaboration with Statista, an online data and statistics company, to collect information and produce its annual list of top-rated businesses for customer service. Each year, the survey is given to more than 20,000 customers in the United States and...

Keep Reading

04 Aug When Companies Take A Stand

Posted by:

Corporate Social Responsibility, or CSR, is not a new idea, and its importance as part of a brand’s strategy seems to grow every year. Communication professionals and marketers have been aligning brands with social movements and environmental causes for years. Although our instinct and manners...

Keep Reading

22 Jul Negative Reviews: Avoid the Courtroom Drama

Posted by:

The experiences that your clients have with your business and share online is more than word of mouth advertising; it’s where potential customers can get a sense of the kind of service you may provide them with. Studies tell us what we already know; most...

Keep Reading

25 Jan What We Can Learn From Highly Reviewed Industries

Posted by:

In today’s increasingly digital world, online reviews are the lifeblood of every business. Consumers are becoming more wary of which brands they use. Without reviews attached to business, regardless of true quality, a customer will probably not even look beyond the landing page. Online reviews...

Keep Reading