Customer Service

The Customer is Not Always Right (VIDEO)

  “The customer is always right.” These words were said famously by Harry Gordon. Is the customer always right? I don’t think so. I’m Matt Jones, your professor of WebPunch’s School of Online

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How to Get Online Reviews

Did you know that according to a WebPunch study, 41% of consumers who are looking for a local business go to online review sites like Google and Facebook? If you have a Google

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Facebook Spam Reviews On The Rise

If your business is listed on Facebook, you have likely received at least one Facebook spam review or comment.  We know these irritating posts feel like a sucker punch straight to the gut.

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