During the holiday season, it’s hard not to think about “A Christmas Carol,” Charles Dickens’ famous story about the curmudgeonly Ebenezer Scrooge, but high school honors English students are probably also familiar with
In 2019, Newsweek began its annual collaboration with Statista, an online data and statistics company, to collect information and produce its annual list of top-rated businesses for customer service. Each year, the survey
“If you build it, they will come,” that famous line spoken by Kevin Costner in Field of Dreams may have brought about success for his character, but it doesn’t always work out so well for
Welcome to another episode of WebPunch’s School of Online Reputation Management. It’s early summer, things are hot. I’m your host, Matt Jones, here to drop some knowledge. I’m here to discuss a little
Picture this: Jeff Bezos, founder and CEO of Amazon.com “glides” into a vigorous pace around the circumference of an executive boardroom table on the top floor of the Seattle-based Amazon Headquarters. It’s a
Customer experience has one meaning: It’s the interaction between a brand and a customer. And for the most part, businesses large and small want a similar outcome from their customer service experience. They
QUICK FACTS: Amazon Go Open Date: January 22, 2018 Size: 1,800 square feet Location: 2131 7th Avenue Seattle, Washington Hours: 7AM-9PM, Monday-Friday Technology Used: Computer vision, deep learning algorithms, sensor fusion Beta Version
“The customer is always right.” These words were said famously by Harry Gordon. Is the customer always right? I don’t think so. I’m Matt Jones, your professor of WebPunch’s School of Online
Nordstrom is getting weird! In a good way, that is. The upscale clothing store is experimenting with ways to cater to the growing trend of people buying their stuff online, while still providing
When you think about how life has changed over the years and how technology has advanced, what word comes to you?
There are a wide range of metrics you can use to learn about your customers’ experience. NPS and online reviews are two popular tools that measure this, but NPS feedback is internal, whereas
You’ve created your Google Business Profile (GBP) and verified your business—congratulations! Amazing reviews about your business should be rolling in any minute! In fact, you know that a customer reviewed you—they told you
I once heard that the best way to incite a rant was to invite a business owner to lunch and casually bring up Yelp. The international platform that attracts more than 178 million
What you’ll learn in this piece: The legality of buying reviews How buying reviews violate content guidelines How you may lose trust and credibility by posting bogus content It’s tempting to buy into
What you’ll learn in this piece: What an online reputation and online presence are; Methods for improving your online reputation management strategy; and How WebPunch can help What’s it all about, Alfie? Imagine
Big Tech has done it again. Google has changed what was working to something a little different and a little less user-friendly. BrightLocal made a Twitter survey about this adjustment and found that
THE WEIGH-IN
