We are usually more critical of ourselves than other people are of us. In the mirror my “dad bod” looks to me more like Mr. Chub-a-lub than others (at least that’s what they’ve
In today’s world, a business’ Net Promoter Score (NPS) is one of the best ways to measure the average customer experience. NPS is calculated by taking data from simple one-question surveys completed by
When your business receives feedback, both good and bad, we have to agree with Mr. Gates that there are lessons to be learned. But how can this data be gathered, and what is
Life can be pretty hard sometimes. There are times when your basement floods or your car gets towed or that rare occasion where the lottery ticket you bought turns out to be a
“Turn that frown upside down!” That’s an industry phrase, right?
We are Rachel Noel and Karin Siccardi and we are part of WebPunch’s Review Response Team. The two of us spend our days responding to online reviews and we are thrilled to be able to share
Customer experience has one meaning: It’s the interaction between a brand and a customer. And for the most part, businesses large and small want a similar outcome from their customer service experience. They
Remember those alien looking marks you’d see around town?
Layoffs, firings, and low morale are inevitable. If prevented, however, a brand could save itself a lot of business. Every year, companies lay off thousands of employees due to restructuring, shrinking revenues, or
What’s up, WebPunchers? This is Matt Jones, your Professor of WebPunch’s School of Online Reputation Management. Life is good. Sorry it’s been a little bit of time, but we’re back. My drone cuts
There are a wide range of metrics you can use to learn about your customers’ experience. NPS and online reviews are two popular tools that measure this, but NPS feedback is internal, whereas
You’ve created your Google Business Profile (GBP) and verified your business—congratulations! Amazing reviews about your business should be rolling in any minute! In fact, you know that a customer reviewed you—they told you
I once heard that the best way to incite a rant was to invite a business owner to lunch and casually bring up Yelp. The international platform that attracts more than 178 million
What you’ll learn in this piece: The legality of buying reviews How buying reviews violate content guidelines How you may lose trust and credibility by posting bogus content It’s tempting to buy into
What you’ll learn in this piece: What an online reputation and online presence are; Methods for improving your online reputation management strategy; and How WebPunch can help What’s it all about, Alfie? Imagine
Big Tech has done it again. Google has changed what was working to something a little different and a little less user-friendly. BrightLocal made a Twitter survey about this adjustment and found that
THE WEIGH-IN
