We are usually more critical of ourselves than other people are of us. In the mirror my “dad bod” looks to me more like Mr. Chub-a-lub than others (at least that’s what they’ve
In today’s world, a business’ Net Promoter Score (NPS) is one of the best ways to measure the average customer experience. NPS is calculated by taking data from simple one-question surveys completed by
When your business receives feedback, both good and bad, we have to agree with Mr. Gates that there are lessons to be learned. But how can this data be gathered, and what is
Life can be pretty hard sometimes. There are times when your basement floods or your car gets towed or that rare occasion where the lottery ticket you bought turns out to be a
“Turn that frown upside down!” That’s an industry phrase, right?
We are Rachel Noel and Karin Siccardi and we are part of WebPunch’s Review Response Team. The two of us spend our days responding to online reviews and we are thrilled to be able to share
Customer experience has one meaning: It’s the interaction between a brand and a customer. And for the most part, businesses large and small want a similar outcome from their customer service experience. They
Remember those alien looking marks you’d see around town?
Layoffs, firings, and low morale are inevitable. If prevented, however, a brand could save itself a lot of business. Every year, companies lay off thousands of employees due to restructuring, shrinking revenues, or
What’s up, WebPunchers? This is Matt Jones, your Professor of WebPunch’s School of Online Reputation Management. Life is good. Sorry it’s been a little bit of time, but we’re back. My drone cuts
Big Tech has done it again. Google has changed what was working to something a little different and a little less user-friendly. BrightLocal made a Twitter survey about this adjustment and found that
In November of 2022, distraught business owners frantically filled Google forums as they awoke to find all of their hard-earned reviews had disappeared overnight. The only thing these businesses had in common was
It’s hard to compete in the social media arena, especially as a small business. Everyone wants eyeballs on their content, and bigger brands always seem to have the advantage. So how do small
Did you know that according to a WebPunch study, 41% of consumers who are looking for a local business go to online review sites like Google and Facebook? If you have a Google
If your business is listed on Facebook, you have likely received at least one Facebook spam review or comment. We know these irritating posts feel like a sucker punch straight to the gut.
We understand your frustration. You receive a one-star, no-comment review from someone named “Fancy Pants,” and you have no way of knowing if this is an actual person or if they’ve even had
THE WEIGH-IN
