By using Facebook as a customer service platform, you can quickly implement a process and platform that people know how to use and reassure them that you will respond by achieving your “Very Responsive to messages” badge.
Your online reputation starts before customer reviews are posted, but are you paying attention? Doing so doesn’t mean you have to spend hours scouring the web. You just have to listen, organize and
A new client can be a big responsibility. Often they do not know how to behave and are easily frightened by things like survey emails and review requests. Don’t worry though, with a
The Net Promoter Score is awesome. Not only does it indicate growth but it shows you how you are faring against your competitors. But the single most important thing about that score? It’s
It could be argued that your brand’s reputation is its most important asset. Word-of-mouth marketing is a strong driver of referrals and a great customer experience can go a long way in driving
When people think of their reputation, often times they think of consumer reviews that have been posted to popular directories like Facebook, Yelp and Google+ etc. Business owners are right to think these
Do you remember junior high? There were the cool kid cliques, and in my case, plenty of Vanilla Ice to get the party started. Well another thing I remember is learning about Maslow’s hierarchy of needs. Back in 1943 Abraham Maslow came up with a theory that people have fundamental requirements that need to be met in order for them to be able to feel safe, feel loved and eventually give of oneself to a greater cause – like volunteering for a dunk tank at a local fundraiser. If people can’t feed themselves, the dunk tank option isn’t going to be on their list of to-dos.
What you’ll learn in this piece: The legality of buying reviews How buying reviews violate content guidelines How you may lose trust and credibility by posting bogus content It’s tempting to buy into
What you’ll learn in this piece: What an online reputation and online presence are; Methods for improving your online reputation management strategy; and How WebPunch can help What’s it all about, Alfie? Imagine
Big Tech has done it again. Google has changed what was working to something a little different and a little less user-friendly. BrightLocal made a Twitter survey about this adjustment and found that
In November of 2022, distraught business owners frantically filled Google forums as they awoke to find all of their hard-earned reviews had disappeared overnight. The only thing these businesses had in common was
It’s hard to compete in the social media arena, especially as a small business. Everyone wants eyeballs on their content, and bigger brands always seem to have the advantage. So how do small
Did you know that according to a WebPunch study, 41% of consumers who are looking for a local business go to online review sites like Google and Facebook? If you have a Google
THE WEIGH-IN
