Customer Feedback

Customer Service woes? Use Facebook!

By using Facebook as a customer service platform, you can quickly implement a process and platform that people know how to use and reassure them that you will respond by achieving your “Very Responsive to messages” badge.

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Why You Need Air, Food, Shelter and Customer Feedback

Do you remember junior high? There were the cool kid cliques, and in my case, plenty of Vanilla Ice to get the party started. Well another thing I remember is learning about Maslow’s hierarchy of needs. Back in 1943 Abraham Maslow came up with a theory that people have fundamental requirements that need to be met in order for them to be able to feel safe, feel loved and eventually give of oneself to a greater cause – like volunteering for a dunk tank at a local fundraiser. If people can’t feed themselves, the dunk tank option isn’t going to be on their list of to-dos.

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Gauging Employee Loyalty with eNPS®

We are usually more critical of ourselves than other people are of us. In the mirror my “dad bod” looks to me more like Mr. Chub-a-lub than others (at least that’s what they’ve

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How to Respond to Bad Reviews

Well, it finally happened: you Googled your company only to find out that your star rating isn’t as shiny as you thought it would be. There are mixed reviews. There are bad reviews.

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