Your online reputation starts before customer reviews are posted, but are you paying attention? Doing so doesn’t mean you have to spend hours scouring the web. You just have to listen, organize and
The Net Promoter Score is awesome. Not only does it indicate growth but it shows you how you are faring against your competitors. But the single most important thing about that score? It’s
It could be argued that your brand’s reputation is its most important asset. Word-of-mouth marketing is a strong driver of referrals and a great customer experience can go a long way in driving
Do you remember junior high? There were the cool kid cliques, and in my case, plenty of Vanilla Ice to get the party started. Well another thing I remember is learning about Maslow’s hierarchy of needs. Back in 1943 Abraham Maslow came up with a theory that people have fundamental requirements that need to be met in order for them to be able to feel safe, feel loved and eventually give of oneself to a greater cause – like volunteering for a dunk tank at a local fundraiser. If people can’t feed themselves, the dunk tank option isn’t going to be on their list of to-dos.
How is your relationship — with your customers? If you’re not sure, here’s a fun yet educational experiment. Have a close friend ask Google for “_________ service near me” and see what results
How do you get reviews removed on Google and Yelp? That’s the big question people always ask us and we’ve got the answers for you. My name is Matt Jones. I’m your teacher
Picture this: you’re taking that special someone to a restaurant you’ve never been to before, though two of your coworkers have given you their confident recommendations. You search the restaurant online and find