By using Facebook as a customer service platform, you can quickly implement a process and platform that people know how to use and reassure them that you will respond by achieving your “Very Responsive to messages” badge.
Your online reputation starts before customer reviews are posted, but are you paying attention? Doing so doesn’t mean you have to spend hours scouring the web. You just have to listen, organize and
A new client can be a big responsibility. Often they do not know how to behave and are easily frightened by things like survey emails and review requests. Don’t worry though, with a
The Net Promoter Score is awesome. Not only does it indicate growth but it shows you how you are faring against your competitors. But the single most important thing about that score? It’s
It could be argued that your brand’s reputation is its most important asset. Word-of-mouth marketing is a strong driver of referrals and a great customer experience can go a long way in driving
When people think of their reputation, often times they think of consumer reviews that have been posted to popular directories like Facebook, Yelp and Google+ etc. Business owners are right to think these
Do you remember junior high? There were the cool kid cliques, and in my case, plenty of Vanilla Ice to get the party started. Well another thing I remember is learning about Maslow’s hierarchy of needs. Back in 1943 Abraham Maslow came up with a theory that people have fundamental requirements that need to be met in order for them to be able to feel safe, feel loved and eventually give of oneself to a greater cause – like volunteering for a dunk tank at a local fundraiser. If people can’t feed themselves, the dunk tank option isn’t going to be on their list of to-dos.
If your business is listed on Facebook, you have likely received at least one Facebook spam review or comment. We know these irritating posts feel like a sucker punch straight to the gut.
We understand your frustration. You receive a one-star, no-comment review from someone named “Fancy Pants,” and you have no way of knowing if this is an actual person or if they’ve even had
Have you noticed a spike in your leads, sales, and revenue since focusing on NPS and online review generation? Good news! It’s about to get even better. Until now, you only
A warning – it is entirely possible that a client may try to hold your business hostage by posting a negative review. We speak from experience, unfortunately. According to online reports:
Let’s face it! We live in a world entirely infatuated with data. Hey, we here at WebPunch love it! However, data for data’s sake doesn’t make much sense. Many businesses today
Let’s face it; we go to Google with all of our questions these days, and with good reason! By far the most popular search engine on the Internet, Google can tell you the
THE WEIGH-IN
