Forget the Score and Play the Customer Service Game!

The Net Promoter Score is awesome. Not only does it indicate growth but it shows you how you are faring against your competitors. But the single most important thing about that score? It’s not that important! (GASP) I know, it’s a crazy thing to say but hear me out. Your Net Promoter score at a […]

Make Every Day Christmas for Your Clients

It’s the holiday season, let’s gain weight and celebrate!   During this time, many people think about doing nice things for others; you might decide to buy a gift for a loved one or contribute in some way to a charitable cause. Fruitcakes for everyone! Here at WebPunch, we are all about celebrating and spreading the […]