Hear how your customers feel about you before everyone else does. Know what’s working, what can be improved, and intervene with an issue before a customer decides to share online.
Cultivating customer feedback about what you do is your operation’s first line of defense when it comes to managing your online reputation. Lending an ear to your customers is about more than listening. Interpreting this feedback allows you to easily identify your perceived strengths and weaknesses according to your client base and make the changes that will help you transform into a leader of your industry.
You’ll gain the ability to highlight and understand who your clients really are and create targeted marketing and customer service campaigns that address the needs and desires of these distinct client bases. Our tool allows CEO’s, entry-level employees, and everyone in between to track how well your organization follows up and takes action to increase performance with your customers.
I couldn't be happier with the team at WebPunch!We bought an existing franchise and consequently walked into a pile of work right away, but they made it easy to learn WebPunch by taking the time to answer all of my questions. I didn't have to trudge through endless training videos or manuals with this software (which was a huge relief), and I love that WebPunch helps us manage customer feedback so that we can focus on improving our services. Keep up the great work!
We’ve certainly become comfortable using our screens to tell a story these days. That’s why WebPunch has implemented a one-of-a-kind Video Feedback tool, allowing your customers to share their feedback with a level of detail that just can’t be communicated through the written word. They can show you their favorite parts of the remodel you just completed, or the flooring you laid for them. Maybe something isn’t quite right, and it’s just easier for you to see it rather than having them explain it. Now, your clients can show you what turned out great and what needs to be addressed through the use of Video Feedback; a faster, more efficient way to share their thoughts and let you know how they feel about your work.
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