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Online Reviews

12 Sep How to Write a Rockin’ Review Response

Posted by: Karin Siccardi
How to Write a Rockin' Review Response
After much research and real-world testing, we believe that the Review Response Team at WebPunch has perfected the secret sauce of responding to online reviews and we’re ready to share it with the world. Our Team has grown by leaps and bounds over the last couple of years as people have begun to rely more and more on online reviews. Some of the old-timers on our team laugh about how days and days used to go by without any online reviews getting posted. Those days are long gone! Today, your company’s reputation IS your online reputation.
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30 Nov Celebrate Your Customers in the Moment

Posted by: Matthew Van Deventer
Celebrate Your Customers in the Moment
There are several standardized ways you can celebrate your customers. You can do things like email your customers on their birthday or anniversary, send them handwritten thank-you cards (we do like this one!), or maybe offer them a giveback program (buy ten coffees get one free).
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01 Jun VIDEO: 3 Things Google Can do to Help the Fake Review Problem

Posted by: Matt Jones
VIDEO: 3 Things Google Can do to Help the Fake Review Problem
Welcome Web Punch Nation. I am Matt Jones, your host. It might look a little different today because I was out taking some photos in Canada this last weekend and I dropped a lens that broke, and I didn't want to use that for the video. So I've got a different lens on there so things might look a little different. It's a little more zoomed in so hopefully that doesn't negatively impact the video, but just know that it might be different. So Toronto was amazing. Quebec was amazing. I highly recommend you go if you are in Canada. Speaking of Toronto, there was a business owner about a month ago who was used to seeing two to three reviews a week from his business, just a few trickling in, but one morning he woke up and he had 50 new reviews. And at first he was excited, until he looked at the reviews and the review pattern was really different than what his customers usually write for his company.
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04 Apr It’s All About Trust: A Brief History of Online Reviews

Posted by: Matt Jones
It’s All About Trust: A Brief History of Online Reviews
I want to take you back to 1999, when cargo pants were cool, when Bill Clinton was having some problems, and I was in college. Swing dancing came back. It was all the rage. And for those of you who don't know, it's still a pretty cool thing. But it was during that time when online reviews really started showing up, and there were three original gangsters of online reviews. It was rateitall.com, deja.com, and Epinions. Now, all of those are basically defunct. I think Epinions was the one to last the longest. But all of those have since been acquired and sold off. But during their first year, they accumulated $1,146,201 reviews. So clearly, they were on to something.
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26 Mar How Employees Can be a Wrecking Ball to a Brand

Posted by: Matt Jones
How Employees Can be a Wrecking Ball to a Brand
Layoffs, firings, and low morale are inevitable. If prevented, however, a brand could save itself a lot of business. Every year, companies lay off thousands of employees due to restructuring, shrinking revenues, or a sluggish economy. But what about all the lost revenue that comes from that?
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22 Mar VIDEO: Reviews. Can You Really Say That?

Posted by: Matt Jones
VIDEO: Reviews. Can You Really Say That?
What's up, WebPunchers? This is Matt Jones, your Professor of WebPunch's School of Online Reputation Management. Life is good. Sorry it's been a little bit of time, but we're back. My drone cuts are finally healing, I'm back to the gym, so things are off to a good start here in March.
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