We have great news! While many Google features are still down due to COVID-19, consumers are now able to leave reviews for businesses again. When a user submits a review, they see the message below.
The consumer is then able to see their review on the business’ page, although the review won’t be public until Google approves it. Due to this new development, WebPunch will be targeting Google reviews in customer surveys again, starting tomorrow (March 27th). We aren’t sure when these reviews will become visible, but because your customers write out their feedback while their experience with your business is still fresh in their minds, targeting Google reviews right away will be beneficial to you in the long run.
We believe this is a step in the right direction, and we hope this will lead to more Google My Business features being enabled soon. As of today, businesses are still unable to respond to reviews. We want you to know that as soon as we’re able to do so, WebPunch will be in your corner responding to all of your Google reviews that come in during this crisis. Thank you so much for your continued support, and we hope to bring you more good news soon!