Negative Reviews: Avoid the Courtroom Drama
The experiences that your clients have with your business and share online is more than word of mouth advertising; it’s where potential customers can get a sense of the kind of service you may provide them with. Studies tell us what we already know; most consumers used the internet to find a local business in […]
Don’t Skimp when Responding to Negative Online Reviews
Don’t Skimp on Responding to Negative Online Reviews, Acknowledge Them Just a handful of negative reviews, even among thousands of positives, can bring down your average rating. Eighteen one or two-star ratings out of 20,000 positives will leave your business rated at a three and a half or four. While four stars may sound pretty […]
