It’s no secret that your online reviews matter. The first-hand experiences of your customers explaining what you did right and how well you did it, in tandem with their 5-star ratings, go a long way in boosting your online reputation and inviting others to give your business a try. But, have you ever considered how […]
We are one step closer to having reviews and responses back on Google! After a two-week suspension of many of their business-focused services due to COVID-19, Google is now allowing business owners to respond to reviews that were posted before the service was turned off. This is a terrific step forward, as it allows WebPunch […]
Quick! What’s the first thing that pops into your head when someone asks you this question: What is your business known for?” Are you able to articulate the elusive “it” that makes your company what it is? Can you describe in just a few sentences what your business does and really get to the […]
Remember the Staples commercial that featured the Easy button? It seems that today’s customers really do want things to be that easy and they don’t want to spend too much time trying to track down a business that suits their needs. They’ve got questions and savvy companies have answers. Wouldn’t it be great if your […]
What if we told you there’s a free and user-friendly way for your customers and potential customers to contact your business at any time? No more missed voicemails, no more call-center mishaps—just an easy way for them to get a hold of your company when it’s most convenient for them.
You no longer have to hide your love of using emojis in a professional setting: They could help your business improve its Google Search rankings.
Google Posts and Your Business Google Posts is one of several new Google My Business (GMB) features that encourages businesses to engage with their customers. If you’re wondering exactly what customer engagement is, you’re not alone. Clarabridge describes it this way:
Google My Business is just one of countless, free programs developed by search engine behemoth Google that is available to help businesses expand their customer engagement and outreach. It’s such an important and nuanced facet of online reputation and digital marketing that we’ve got our own in-house experts. These experts have come to realize that […]
Home device technology like Amazon Echo and Google Home are becoming more and more intertwined with the functionality of your home. Later in this article, we’ll put Alexa and Google Home to the test by asking each of them to locate a plumber and an air-conditioning repair company and let you know the results. But first, for those of […]
If you’re a business that takes the time to respond to your Google reviews, there is good news afloat! Google just announced that it will now notify a reviewer when a business has responded to their review. Google is calling this new feature “Owner Review Response Notification.” Here’s what Google had to say about this […]