Each year, Apple fans wait with eager anticipation for the new iOS to become available for download on the iPhone. This year, iOS 14 has arrived with some really great new features, including
Dear Yelp, Last week some of our clients were visiting Denver and I took them out for lunch. It seemed the perfect opportunity to conduct a Yelp experiment so I made sure that
Happy summer, everyone. It’s Matt Jones, your Review and Reputation Management Specialist, here to talk to you about everyone’s favorite directory that we like to hate, and that is Yelp. Several months ago,
Are we in the midst of the beginning of the end for retail?
Welcome, my beloved students, to WebPunch’s School of Online Reputation Management. I am your professor, as always, Matt Jones, here to drop some knowledge about the latest in online reputation management. Let’s
Today’s online reviews are yesterday’s word of mouth referrals. But one review site you may have heard of called Yelp could be ruining that.
So we’ve told you about Disappearing Reviews on Yelp and have shown you the Hierarchy of Yelp from the standpoint of consumers; but all of this is meaningless if your business hasn’t made
Make sure your Yelp views do not get filtered and put into Yelp’s “Not Recommended” folder. I’m Matt Jones, I’m your professor of reputation knowledge and I’m here to talk to you more
Let’s talk about Yelp! So…Your company has been doing great work and your satisfied customers want to post a great review for your company on Yelp. Fantastic! Satisfied Customer posts her 5-star review
There are a wide range of metrics you can use to learn about your customers’ experience. NPS and online reviews are two popular tools that measure this, but NPS feedback is internal, whereas
You’ve created your Google Business Profile (GBP) and verified your business—congratulations! Amazing reviews about your business should be rolling in any minute! In fact, you know that a customer reviewed you—they told you
I once heard that the best way to incite a rant was to invite a business owner to lunch and casually bring up Yelp. The international platform that attracts more than 178 million
What you’ll learn in this piece: The legality of buying reviews How buying reviews violate content guidelines How you may lose trust and credibility by posting bogus content It’s tempting to buy into
What you’ll learn in this piece: What an online reputation and online presence are; Methods for improving your online reputation management strategy; and How WebPunch can help What’s it all about, Alfie? Imagine
Big Tech has done it again. Google has changed what was working to something a little different and a little less user-friendly. BrightLocal made a Twitter survey about this adjustment and found that
THE WEIGH-IN
