Picture this: you’re taking that special someone to a restaurant you’ve never been to before, though two of your coworkers have given you their confident recommendations. You search the restaurant online and find
By now, you know how important it is to keep your reputation in good shape on Google, Yelp, and Facebook. But there are so many other sites out there where customers can rate
Google recently announced that they’re going to add a new ranking factor to their algorithm, starting in 2021! This new factor is called Core Web Vitals, and understanding what it is can help
Here in the Los Angeles area, the conversations around racial equality happening in our country in early June led to a groundswell of support for Black-owned businesses. A grassroots-style campaign began to highlight
Quick! What’s the first thing that pops into your head when someone asks you this question: What is your business known for?” Are you able to articulate the elusive “it” that makes
Remember the Staples commercial that featured the Easy button? It seems that today’s customers really do want things to be that easy and they don’t want to spend too much time trying to
What if we told you there’s a free and user-friendly way for your customers and potential customers to contact your business at any time? No more missed voicemails, no more call-center mishaps—just an
Google Posts and Your Business Google Posts is one of several new Google My Business (GMB) features that encourages businesses to engage with their customers. If you’re wondering exactly what customer engagement is,
Google My Business is just one of countless, free programs developed by search engine behemoth Google that is available to help businesses expand their customer engagement and outreach. It’s such an important and
Welcome, my friends and students, to another edition of WebPunch’s School of Online Reputation Management. As always, I’m your professor, Matt Jones. Let’s talk about local listings and how your business is presented
https://webpunch.com/wp-content/uploads/2024/12/Google_Maps_Search.mp4 Google continues to upgrade user experiences by rolling out search queries right in Google Maps! What does this mean? While most online users head to Google’s search bar to ask a question,
A tale as old as the inception of online reviews: You’ve been sucker punched by a negative Yelp review, and what’s worse? You have no idea who it’s from. Shrouded in mystery, anonymous
Why Google Reviews Go Missing If you’ve noticed a Google review disappear from your Google Business Profile (GBP) in the past year, you’re not alone. Much like plumbing the dark recesses of outer
In this day and age, it’s imperative to have a verified business profile—your Google Business Profile (GBP). When your business is verified, your current and potential customers can interact with your business online,
Photo by Mitchell Luo on Unsplash It’s an exciting day! You decided to claim your business on Google! But wait. Now you have to verify your listing, as well? We understand—you’re absolutely ready
Picture this—you start hearing through the grapevine that people are finding your business on Yelp and writing reviews, but you don’t have access to the page, or maybe you didn’t even realize it
THE WEIGH-IN
