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12 Oct Guide to Google My Business Description and Services

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Guide to Google My Business Description and Services
Quick! What’s the first thing that pops into your head when someone asks you this question:  
What is your business known for?”
  Are you able to articulate the elusive “it” that makes your company what it is? Can you describe in just a few sentences what your business does and really get to the heart of what you offer?
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08 Oct Guide to Google My Business Questions & Answers

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Guide to Google My Business Questions & Answers
Remember the Staples commercial that featured the Easy button? It seems that today’s customers really do want things to be that easy and they don’t want to spend too much time trying to track down a business that suits their needs. They’ve got questions and savvy companies have answers. Wouldn’t it be great if your customers and potential customers could easily get answers to questions they have? Wouldn’t it also be great if you didn’t have to field the same questions over and over again? We have the answer - or rather, Google has the answer!
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06 Sep Guide to Google My Business Posts

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Guide to Google My Business Posts

Google Posts and Your Business

Google Posts is one of several new Google My Business (GMB) features that encourages businesses to engage with their customers. If you're wondering exactly what customer engagement is, you're not alone. Clarabridge describes it this way:
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28 Sep Guide to Google My Business Messaging

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Guide to Google My Business Messaging
What if we told you there's a free and user-friendly way for your customers and potential customers to contact your business at any time? No more missed voicemails, no more call-center mishaps—just an easy way for them to get a hold of your company when it’s most convenient for them.
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25 Jul Guide to Google My Business

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Google My Business
Google My Business is just one of countless, free programs developed by search engine behemoth Google that is available to help businesses expand their customer engagement and outreach. It’s such an important and nuanced facet of online reputation and digital marketing that we’ve got our own in-house experts. These experts have come to realize that Google My Business, also referred to as GMB, has recently released a slew of features that when taken advantage of can be a boon to communicating with customers and increasing a company's online exposure.
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18 Apr VIDEO: Matt’s Potpourri of Online Listings

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VIDEO: Matt's Potpourri of Online Listings
Welcome, my friends and students, to another edition of WebPunch's School of Online Reputation Management. As always, I'm your professor, Matt Jones. Let's talk about local listings and how your business is presented to the public when they are looking for them. There are a lot of things going on, this is kind of a potpourri episode, some highlights of certain things that have come up that you should know about as a business owner, so stay tuned.
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26 Jul How to Set Up Your Business Listing on Yelp

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How to Set Up Your Business Listing on Yelp
So we’ve told you about Disappearing Reviews on Yelp and have shown you the Hierarchy of Yelp from the standpoint of consumers; but all of this is meaningless if your business hasn’t made its way to Yelp. Let’s backtrack a bit - we want to let you know why WebPunch believes that your business needs to have a Yelp presence. Not to sound too cliché but ...You want to be where everybody knows your name.
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26 Jun Want Your Business Listing First in Online Search? Ginger Tells All!

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Want Your Business Listing First in Online Search? Ginger Tells All!
I have a little confession to make.  I love Rand Fishkin from Moz. Yes, there is a little crush going on here! How can one not love that crazy 'stache?  Besides having a little crush on Rand Fishkin, I think that Moz creates some great content around local SEO, and we constantly look to them for fresh new insights and some good old-fashioned research.  
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