Well, it finally happened: you Googled your company only to find out that your star rating isn’t as shiny as you thought it would be. There are mixed reviews. There are bad reviews.
With Halloween week upon us, the WebPunch team dug up some frightening review responses spotted online that have kept our Review Response Team up at night. While we understand the plight of the
We are one step closer to having reviews and responses back on Google! After a two-week suspension of many of their business-focused services due to COVID-19, Google is now allowing business owners to
After much research and real-world testing, we believe that the Review Response Team at WebPunch has perfected the secret sauce of responding to online reviews and we’re ready to share it with the
Yelp reports that their second most reviewed category is restaurants, with 17% of the contributed content going towards it, second only to shopping which garners 21% of reviews on the site. But for some
When does following up with your customers go too far? Probably when it’s arguably become some form of harassment, or just downright annoying! Don’t kill your online reputation over one review.
Welcome to another episode of WebPunch’s Online Reputation Management School. I’m Matt Jones, your teacher, and today we’re going to be discussing how to respond to positive reviews. A lot of people ask
Hello, and welcome to WebPunch’s School of Online Reputation Management. I’m your host and teacher, Matt Jones, and today we’ll be discussing a topic that invokes fear, anger, and sometimes panic from business
We are Rachel Noel and Karin Siccardi and we are part of WebPunch’s Review Response Team. The two of us spend our days responding to online reviews and we are thrilled to be able to share
I don’t travel much but last weekend I had the privilege of flying to my home state of Oregon for my niece’s wedding (with a fun stop along the way to meet up
There are a wide range of metrics you can use to learn about your customers’ experience. NPS and online reviews are two popular tools that measure this, but NPS feedback is internal, whereas
You’ve created your Google Business Profile (GBP) and verified your business—congratulations! Amazing reviews about your business should be rolling in any minute! In fact, you know that a customer reviewed you—they told you
I once heard that the best way to incite a rant was to invite a business owner to lunch and casually bring up Yelp. The international platform that attracts more than 178 million
What you’ll learn in this piece: The legality of buying reviews How buying reviews violate content guidelines How you may lose trust and credibility by posting bogus content It’s tempting to buy into
What you’ll learn in this piece: What an online reputation and online presence are; Methods for improving your online reputation management strategy; and How WebPunch can help What’s it all about, Alfie? Imagine
Big Tech has done it again. Google has changed what was working to something a little different and a little less user-friendly. BrightLocal made a Twitter survey about this adjustment and found that
THE WEIGH-IN
