Responding to Reviews

12 Sep How to Write a Rockin’ Review Response

Posted by: Karin Siccardi

After much research and real-world testing, we believe that the Review Response Team at WebPunch has perfected the secret sauce of responding to online reviews and we’re ready to share it with the world. Our Team has grown by leaps and bounds over the last couple of years as people have begun to rely more and more on online reviews. Some of the old-timers on our team laugh about how days and days used to go by without any online reviews getting posted. Those days are long gone! Today, your company’s reputation IS your online reputation.

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16 May VIDEO: How to Respond to Positive Reviews

Posted by: Matt Jones

Welcome to another episode of WebPunch's Online Reputation Management School. I'm Matt Jones, your teacher, and today we're going to be discussing how to respond to positive reviews. A lot of people ask us, "Well, I understand why I need to address negative reviews but why should I respond to positive reviews?" We're going to give you some good reasons. We've got those covered up with our paper because we know a lot of you rascals like to sneak ahead.

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04 May VIDEO: How to Respond to Negative Reviews

Posted by: Matt Jones

Hello, and welcome to WebPunch's School of Online Reputation Management. I'm your host and teacher, Matt Jones, and today we'll be discussing a topic that invokes fear, anger, and sometimes panic from business owners. Yes, we're talking about negative online reviews. This is a subject that if it's not handled properly can definitely negatively impact your business and hurt your online reputation. We're gonna give you a few tips on how to handle these pesky suckers so that you guys can really shine online.

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08 Jun It’s Time We Start Responding to Restaurant Reviews

Posted by: Matthew Van Deventer

Yelp reports that their second most reviewed category is restaurants, with 17% of the contributed content going towards it, second only to shopping which garners 21% of reviews on the site. But for some reason, restaurants usually don’t respond back.

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17 May When Following up with Customers Goes Too Far

Posted by: Matthew Van Deventer

When does following up with your customers go too far? Probably when it’s arguably become some form of harassment, or just downright annoying! Don’t kill your online reputation over one review.

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02 May In Your Corner: How to Respond to Reviews on Yellow Pages

Posted by: Karin Siccardi

We are Rachel Noel and Karin Siccardi and we are part of WebPunch’s Review Response Team. The two of us spend our days responding to online reviews and we are thrilled to be able to share what we’ve learned. Today we'll be talking about responding to reviews on Yellow Pages so sit back, relax and enjoy the YP show.

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20 Nov How to Respond to Bad Reviews

Posted by: Matt Jones

You did it. You finally googled your company only to find out that your online reputation isn’t as shiny as you thought it would be. There are mixed reviews. There are bad reviews. As a business owner, it’s hard not to see red or feel disappointed when someone has written unsavory characterizations about your company. We feel you! What’s the next step you need to take in order to make your business look better online?

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27 Oct The Luxury of Time & Responding to Reviews

Posted by: Karin Siccardi

I don’t travel much but last weekend I had the privilege of flying to my home state of Oregon for my niece’s wedding (with a fun stop along the way to meet up with some of the WebPunch team in Denver!). Since it was a three-legged flight, I had plenty of time to observe customer service in action. As I watched the interaction between the flight attendants and passengers as well as engage with the employees at the airport, it dawned on me that their customer service has to be top-notch, in the moment, at all times. They have to be “on” 100%.

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17 Oct Responding to Old Reviews?

Posted by: Matthew Van Deventer

Sometimes when we’re up late at night, scrolling through business’s reviews, you know, just to wind down for the evening, we start to wonder what to do with all those reviews from years past. Should the business owner respond to them? Should they let them go? Does it look weird if there are no responses and then suddenly all the more recent reviews have a response to them? We're talking negative and positive reviews.

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20 Sep Yelp: Should Doctors be Exempt from Online Reviews?

Posted by: WebPunch

There’s a Change.org petition that’s only 331 signatures away from the 25,000 limit, making it a legitimate movement. The petition calls for Yelp to remove all online reviews about doctors since they are unable to respond sufficiently because in doing so, they could violate the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which makes it illegal for doctors to share information about their patients.

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