Responding to Reviews

How to Respond to Bad Reviews

Well, it finally happened: you Googled your company only to find out that your star rating isn’t as shiny as you thought it would be. There are mixed reviews. There are bad reviews.

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Downright Scary Review Responses

With Halloween week upon us, the WebPunch team dug up some frightening review responses spotted online that have kept our Review Response Team up at night. While we understand the plight of the

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How to Write a Rockin’ Review Response

After much research and real-world testing, we believe that the Review Response Team at WebPunch has perfected the secret sauce of responding to online reviews and we’re ready to share it with the

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VIDEO: How to Respond to Negative Reviews

Hello, and welcome to WebPunch’s School of Online Reputation Management. I’m your host and teacher, Matt Jones, and today we’ll be discussing a topic that invokes fear, anger, and sometimes panic from business

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How to Get Online Reviews

Did you know that according to a WebPunch study, 41% of consumers who are looking for a local business go to online review sites like Google and Facebook? If you have a Google

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Facebook Spam Reviews On The Rise

If your business is listed on Facebook, you have likely received at least one Facebook spam review or comment.  We know these irritating posts feel like a sucker punch straight to the gut.

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