Customer Feedback Overview (NPS, CSAT, & CES)

When your business receives feedback, both good and bad, we have to agree with Mr. Gates that there are lessons to be learned. But how can this data be gathered, and what is the strategy behind it? There are several popular ways to measure customer’s experiences with your business. Gathering feedback is vitally important to […]

Customer Feedback is shaping your Brand. Are you paying attention?

Customer Feedback is Shaping your Brand Traditional marketing has, in the past, been a series of very prescribed messages and controlled delivery over an email, website or social outlet. But these messages are less and less believable. Consumers today are veering away from those tailored messages and instead going straight to Customer Feedback.

Customer Service woes? Use Facebook!

By using Facebook as a customer service platform, you can quickly implement a process and platform that people know how to use and reassure them that you will respond by achieving your “Very Responsive to messages” badge.

Forget the Score and Play the Customer Service Game!

The Net Promoter Score is awesome. Not only does it indicate growth but it shows you how you are faring against your competitors. But the single most important thing about that score? It’s not that important! (GASP) I know, it’s a crazy thing to say but hear me out. Your Net Promoter score at a […]

3 Tips to Proactively Manage Your Online Reputation

It could be argued that your brand’s reputation is its most important asset. Word-of-mouth marketing is a strong driver of referrals and a great customer experience can go a long way in driving future sales. Consequently, a poor customer experience can create serious implications for a company as well as scare away future business. That’s why staying on […]

Make Every Day Christmas for Your Clients

It’s the holiday season, let’s gain weight and celebrate!   During this time, many people think about doing nice things for others; you might decide to buy a gift for a loved one or contribute in some way to a charitable cause. Fruitcakes for everyone! Here at WebPunch, we are all about celebrating and spreading the […]