Avoid So-Called “Reputation Defenders” Like This!

Remember when you were young, and you would use words and phrases that were cool among you and your friends, then suddenly, you caught your parents using the lingo? Every ounce of cool it once had disappeared in an instant, and you knew that it was time to find another word or phrase. Sometimes, the […]

Downright Scary Review Responses

With Halloween week upon us, the WebPunch team dug up some frightening review responses spotted online that have kept our Review Response Team up at night. While we understand the plight of the businesses who responded in this nightmarish way, these responses fueled our team and are reminders of why we do what we do! […]

When Following up with Customers Goes Too Far

When does following up with your customers go too far? Probably when it’s arguably become some form of harassment, or just downright annoying! Don’t kill your online reputation over one review.

VIDEO: How to Respond to Negative Reviews

Hello, and welcome to WebPunch’s School of Online Reputation Management. I’m your host and teacher, Matt Jones, and today we’ll be discussing a topic that invokes fear, anger, and sometimes panic from business owners. Yes, we’re talking about negative online reviews. This is a subject that if it’s not handled properly can definitely negatively impact […]

In Your Corner: How to Respond to Reviews on Yellow Pages

We are Rachel Noel and Karin Siccardi and we are part of WebPunch’s Review Response Team. The two of us spend our days responding to online reviews and we are thrilled to be able to share what we’ve learned. Today we’ll be talking about responding to reviews on Yellow Pages so sit back, relax and enjoy the YP show.

How Online Reviews Have Been Used to Take Down Businesses

  When it comes to online reviews, most of the time we remain positive as we discuss the benefits that come when businesses start paying attention to online reviews. But what happens when consumers use the online sphere as a resource to take down a business as a part of a political or social movement? […]

Dealing with the Threat of Negative Reviews

I have to admit that even recently, I have threatened people. There wasn’t any talk of placing their prized stallion’s severed head next to them while they slept or anything. I didn’t grab them by the lapels and slam them into metallic lockers like a high school bully. No, I threatened to leave a bad […]

How to Guide What Your Customers are Saying: Be Open. Be Genuine.

It’s hard to admit when we’re wrong. But sometimes, that’s just what customers want. When responding to negative online reviews, particularly those one and two-star reviews, take down your guard and don’t be afraid to say something like, “Hey, we screwed up. We’re sorry. You made us realize it, and for that we are changing. […]