Remember when you were young, and you would use words and phrases that were cool among you and your friends, then suddenly, you caught your parents using the lingo? Every ounce of cool
With Halloween week upon us, the WebPunch team dug up some frightening review responses spotted online that have kept our Review Response Team up at night. While we understand the plight of the
When does following up with your customers go too far? Probably when it’s arguably become some form of harassment, or just downright annoying! Don’t kill your online reputation over one review.
Hello, and welcome to WebPunch’s School of Online Reputation Management. I’m your host and teacher, Matt Jones, and today we’ll be discussing a topic that invokes fear, anger, and sometimes panic from business
We are Rachel Noel and Karin Siccardi and we are part of WebPunch’s Review Response Team. The two of us spend our days responding to online reviews and we are thrilled to be able to share
When it comes to online reviews, most of the time we remain positive as we discuss the benefits that come when businesses start paying attention to online reviews. But what happens when
I have to admit that even recently, I have threatened people. There wasn’t any talk of placing their prized stallion’s severed head next to them while they slept or anything. I didn’t grab
Calling all Business Owners, Franchise Owners, Marketing Managers, CEOs, Operations Managers, Agency Owners, Administrators, well….you get the idea.
On Monday, United Airlines gave the world a great example of what NOT to do to your customers: have armed guards drag them away.
It’s hard to admit when we’re wrong. But sometimes, that’s just what customers want. When responding to negative online reviews, particularly those one and two-star reviews, take down your guard and don’t be
https://webpunch.com/wp-content/uploads/2024/12/Google_Maps_Search.mp4 Google continues to upgrade user experiences by rolling out search queries right in Google Maps! What does this mean? While most online users head to Google’s search bar to ask a question,
A tale as old as the inception of online reviews: You’ve been sucker punched by a negative Yelp review, and what’s worse? You have no idea who it’s from. Shrouded in mystery, anonymous
Why Google Reviews Go Missing If you’ve noticed a Google review disappear from your Google Business Profile (GBP) in the past year, you’re not alone. Much like plumbing the dark recesses of outer
In this day and age, it’s imperative to have a verified business profile—your Google Business Profile (GBP). When your business is verified, your current and potential customers can interact with your business online,
Photo by Mitchell Luo on Unsplash It’s an exciting day! You decided to claim your business on Google! But wait. Now you have to verify your listing, as well? We understand—you’re absolutely ready
Picture this—you start hearing through the grapevine that people are finding your business on Yelp and writing reviews, but you don’t have access to the page, or maybe you didn’t even realize it
THE WEIGH-IN
