banner

Negative Online Reviews

29 Oct Downright Scary Review Responses

Posted by:

With Halloween week upon us, the WebPunch team dug up some frightening review responses spotted online that have kept our Review Response Team up at night. While we understand the plight of the businesses who responded in this nightmarish way, these responses fueled our team...

Keep Reading

14 Oct Avoid So-Called “Reputation Defenders” Like This!

Posted by:

Remember when you were young, and you would use words and phrases that were cool among you and your friends, then suddenly, you caught your parents using the lingo? Every ounce of cool it once had disappeared in an instant, and you knew that it...

Keep Reading

04 May VIDEO: How to Respond to Negative Reviews

Posted by:
VIDEO: How to Respond to Negative Reviews

Hello, and welcome to WebPunch's School of Online Reputation Management. I'm your host and teacher, Matt Jones, and today we'll be discussing a topic that invokes fear, anger, and sometimes panic from business owners. Yes, we're talking about negative online reviews. This is a subject that if it's not handled properly can definitely negatively impact your business and hurt your online reputation. We're gonna give you a few tips on how to handle these pesky suckers so that you guys can really shine online.

Keep Reading

17 May When Following up with Customers Goes Too Far

Posted by:
When Following up with Customers Goes Too Far
When does following up with your customers go too far? Probably when it’s arguably become some form of harassment, or just downright annoying! Don’t kill your online reputation over one review.
Keep Reading

02 May In Your Corner: How to Respond to Reviews on Yellow Pages

Posted by:
In Your Corner: How to Respond to Reviews on Yellow Pages
We are Rachel Noel and Karin Siccardi and we are part of WebPunch’s Review Response Team. The two of us spend our days responding to online reviews and we are thrilled to be able to share what we’ve learned. Today we'll be talking about responding to reviews on Yellow Pages so sit back, relax and enjoy the YP show.
Keep Reading

05 Mar How Online Reviews Have Been Used to Take Down Businesses

Posted by:
How Online Reviews Have Been Used to Take Down Businesses
  When it comes to online reviews, most of the time we remain positive as we discuss the benefits that come when businesses start paying attention to online reviews. But what happens when consumers use the online sphere as a resource to take down a business as a part of a political or social movement? Yikes! These instances aren't always easy to find, but they happen.
Keep Reading

07 Nov Dealing with the Threat of Negative Reviews

Posted by:
Dealing with the Threat of Negative Reviews
I have to admit that even recently, I have threatened people. There wasn’t any talk of placing their prized stallion’s severed head next to them while they slept or anything. I didn’t grab them by the lapels and slam them into metallic lockers like a high school bully. No, I threatened to leave a bad review for their business online. I know, I know, I’m not always a shining example of a composed consumer when I feel like I’ve been wronged by a company.
Keep Reading