Picture this: you’re taking that special someone to a restaurant you’ve never been to before, though two of your coworkers have given you their confident recommendations. You search the restaurant online and find
In today’s world, a business’ Net Promoter Score (NPS) is one of the best ways to measure the average customer experience. NPS is calculated by taking data from simple one-question surveys completed by
It’s time to explore a topic WebPunch loves, the all-important Net Promoter Score (NPS). As a savvy business owner, you are likely aware of the methods and standards that help gauge your customer
During the holiday season, it’s hard not to think about “A Christmas Carol,” Charles Dickens’ famous story about the curmudgeonly Ebenezer Scrooge, but high school honors English students are probably also familiar with
When your business receives feedback, both good and bad, we have to agree with Mr. Gates that there are lessons to be learned. But how can this data be gathered, and what is
What is up, WebPunch nation? This is your professor, Matt Jones, coming at you from Denver, Colorado, here to drop some knowledge about what’s going on in the world of reputation management and how
Picture this: Jeff Bezos, founder and CEO of Amazon.com “glides” into a vigorous pace around the circumference of an executive boardroom table on the top floor of the Seattle-based Amazon Headquarters. It’s a
Customer experience has one meaning: It’s the interaction between a brand and a customer. And for the most part, businesses large and small want a similar outcome from their customer service experience. They
Years ago, when I was working in the food-service industry, a customer came up to my counter to order something. It was clear that the customer was not having a good day, so
This is definitely not the tune you want your customers to be singing after an experience with your company. Back in 1962, when the Rolling Stones were just beginning their journey toward
If you’ve noticed that some of your Google reviews have mysteriously disappeared, you’re not alone! A recent glitch in Google’s algorithm has affected business listings, causing reviews to vanish or review counts to
https://webpunch.com/wp-content/uploads/2024/12/Google_Maps_Search.mp4 Google continues to upgrade user experiences by rolling out search queries right in Google Maps! What does this mean? While most online users head to Google’s search bar to ask a question,
A tale as old as the inception of online reviews: You’ve been sucker punched by a negative Yelp review, and what’s worse? You have no idea who it’s from. Shrouded in mystery, anonymous
Why Google Reviews Go Missing If you’ve noticed a Google review disappear from your Google Business Profile (GBP) in the past year, you’re not alone. Much like plumbing the dark recesses of outer
In this day and age, it’s imperative to have a verified business profile—your Google Business Profile (GBP). When your business is verified, your current and potential customers can interact with your business online,
Photo by Mitchell Luo on Unsplash It’s an exciting day! You decided to claim your business on Google! But wait. Now you have to verify your listing, as well? We understand—you’re absolutely ready
THE WEIGH-IN
