Customer Experience

Five Ways to Improve Your NPS

In today’s world, a business’ Net Promoter Score (NPS) is one of the best ways to measure the average customer experience. NPS is calculated by taking data from simple one-question surveys completed by

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Businesses With Impressive NPS

It’s time to explore a topic WebPunch loves, the all-important Net Promoter Score (NPS). As a savvy business owner, you are likely aware of the methods and standards that help gauge your customer

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The Meaning of Customer Experience

Years ago, when I was working in the food-service industry, a customer came up to my counter to order something. It was clear that the customer was not having a good day, so

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NPS®: Measuring Customer Loyalty

  This is definitely not the tune you want your customers to be singing after an experience with your company. Back in 1962, when the Rolling Stones were just beginning their journey toward

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Google Glitches and Mayhem: Google Reviews

In November of 2022, distraught business owners frantically filled Google forums as they awoke to find all of their hard-earned reviews had disappeared overnight. The only thing these businesses had in common was

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Social Media Trends for 2023

It’s hard to compete in the social media arena, especially as a small business. Everyone wants eyeballs on their content, and bigger brands always seem to have the advantage. So how do small

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How to Get Online Reviews

Did you know that according to a WebPunch study, 41% of consumers who are looking for a local business go to online review sites like Google and Facebook? If you have a Google

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Facebook Spam Reviews On The Rise

If your business is listed on Facebook, you have likely received at least one Facebook spam review or comment.  We know these irritating posts feel like a sucker punch straight to the gut.

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