QUICK FACTS: Amazon Go Open Date: January 22, 2018 Size: 1,800 square feet Location: 2131 7th Avenue Seattle, Washington Hours: 7AM-9PM, Monday-Friday Technology Used: Computer vision, deep learning algorithms, sensor fusion Beta Version
“The customer is always right.” These words were said famously by Harry Gordon. Is the customer always right? I don’t think so. I’m Matt Jones, your professor of WebPunch’s School of Online
Nordstrom is getting weird! In a good way, that is. The upscale clothing store is experimenting with ways to cater to the growing trend of people buying their stuff online, while still providing
When you think about how life has changed over the years and how technology has advanced, what word comes to you?
We’re pretty sure that everyone’s heard of the Golden Rule but just in case, here it is: Treat others the way you want to be treated.
Meet Mac: Mac is three years old and the son of Matt Jones, co-founder of WebPunch. He is also my nephew; I’m a bit crazy for this little guy. He loves the Incredible
Going Above and Beyond Zappos is known as an online shoe and clothing store but its employees and CEO, Tony Hsieh, consider the company so much more than just an online retailer. They
There are several standardized ways you can celebrate your customers. You can do things like email your customers on their birthday or anniversary, send them handwritten thank-you cards (we do like this one!),
Many businesses are finding more innovative ways to celebrate their customers. We surveyed about 1,000 men and women in the United States across three generations to find out how THEY feel businesses treated them
Celebrating your customers is crucial to your business because it’s the customers, coming in again and again, that keep it running. However, celebrating your customers isn’t always easy and can sometimes go
I once heard that the best way to incite a rant was to invite a business owner to lunch and casually bring up Yelp. The international platform that attracts more than 178 million
What you’ll learn in this piece: The legality of buying reviews How buying reviews violate content guidelines How you may lose trust and credibility by posting bogus content It’s tempting to buy into
What you’ll learn in this piece: What an online reputation and online presence are; Methods for improving your online reputation management strategy; and How WebPunch can help What’s it all about, Alfie? Imagine
Big Tech has done it again. Google has changed what was working to something a little different and a little less user-friendly. BrightLocal made a Twitter survey about this adjustment and found that
In November of 2022, distraught business owners frantically filled Google forums as they awoke to find all of their hard-earned reviews had disappeared overnight. The only thing these businesses had in common was
It’s hard to compete in the social media arena, especially as a small business. Everyone wants eyeballs on their content, and bigger brands always seem to have the advantage. So how do small
THE WEIGH-IN
