
Forget the Score and Play the Customer Service Game!
The Net Promoter Score is awesome. Not only does it indicate growth but it shows you how you are faring against your competitors. But the single most important thing about that score? It’s

The Net Promoter Score is awesome. Not only does it indicate growth but it shows you how you are faring against your competitors. But the single most important thing about that score? It’s

It’s the holiday season, let’s gain weight and celebrate! During this time, many people think about doing nice things for others; you might decide to buy a gift for a loved one or

If your business is listed on Facebook, you have likely received at least one Facebook spam review or comment. We know these irritating posts feel like a sucker punch straight to the gut.

We understand your frustration. You receive a one-star, no-comment review from someone named “Fancy Pants,” and you have no way of knowing if this is an actual person or if they’ve even had

Have you noticed a spike in your leads, sales, and revenue since focusing on NPS and online review generation? Good news! It’s about to get even better. Until now, you only

A warning – it is entirely possible that a client may try to hold your business hostage by posting a negative review. We speak from experience, unfortunately. According to online reports:

Let’s face it! We live in a world entirely infatuated with data. Hey, we here at WebPunch love it! However, data for data’s sake doesn’t make much sense. Many businesses today

Let’s face it; we go to Google with all of our questions these days, and with good reason! By far the most popular search engine on the Internet, Google can tell you the
THE WEIGH-IN