The millennial generation is a wily bunch! (Trust me, I’m one of them.) They are restless, always on the move and usually looking for something new, exciting and adventurous. If they aren’t running
What’s the first thing you think of when you hear Ritz-Carlton? Luxury? Sprawling red-carpeted staircases under chandeliers? Supreme customer service that goes above and beyond?
We all get in those habits: Pre-populated emails, ‘call this line’ for help, shortcuts here and there that SHOULD make things easier and faster for all, right? We think we are totally helping out
DOWNLOAD YOUR FREE Celebrate Your Customers Templates HERE Simply Open the PDFs in Adobe Acrobat and select “Edit PDF”. Than swap out the text and graphics with your own and post to
Should you try to Verify Twitter for your Business? For the longest time the only Twitter Accounts that could earn that pretty blue and white Badge or verification were the real high profile
Customer Feedback is Shaping your Brand Traditional marketing has, in the past, been a series of very prescribed messages and controlled delivery over an email, website or social outlet. But these messages are
Delight your Customers with “Easy” We recently talked about ‘Delighting your Customers’ and why the strategy is not a good way to garner customer loyalty. Dang you might say! “That’s an integral party
It’s time to kick your Social Media game into high gear. And we’ve got you covered! 1. Less ‘viral buzz’ more ‘customer love!’ As managers of our Social Media Accounts we sometimes find ourselves
There are better ways to win Loyal Customers. Reason 1 – Your delighted customers are still important, but are they valuable? The Ritz Carlton is notorious for great service and customer experience and
A new client can be a big responsibility. Often they do not know how to behave and are easily frightened by things like survey emails and review requests. Don’t worry though, with a
Did you know that according to a WebPunch study, 41% of consumers who are looking for a local business go to online review sites like Google and Facebook? If you have a Google
If your business is listed on Facebook, you have likely received at least one Facebook spam review or comment. We know these irritating posts feel like a sucker punch straight to the gut.
We understand your frustration. You receive a one-star, no-comment review from someone named “Fancy Pants,” and you have no way of knowing if this is an actual person or if they’ve even had
Have you noticed a spike in your leads, sales, and revenue since focusing on NPS and online review generation? Good news! It’s about to get even better. Until now, you only
A warning – it is entirely possible that a client may try to hold your business hostage by posting a negative review. We speak from experience, unfortunately. According to online reports:
Let’s face it! We live in a world entirely infatuated with data. Hey, we here at WebPunch love it! However, data for data’s sake doesn’t make much sense. Many businesses today
THE WEIGH-IN
