Net Promoter Score

Gauging Employee Loyalty with eNPS®

We are usually more critical of ourselves than other people are of us. In the mirror my “dad bod” looks to me more like Mr. Chub-a-lub than others (at least that’s what they’ve

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Five Ways to Improve Your NPS

In today’s world, a business’ Net Promoter Score (NPS) is one of the best ways to measure the average customer experience. NPS is calculated by taking data from simple one-question surveys completed by

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Businesses With Impressive NPS

It’s time to explore a topic WebPunch loves, the all-important Net Promoter Score (NPS). As a savvy business owner, you are likely aware of the methods and standards that help gauge your customer

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How to Get Online Reviews

Did you know that according to a WebPunch study, 41% of consumers who are looking for a local business go to online review sites like Google and Facebook? If you have a Google

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Bogus Facebook Reviews On The Rise

If your business is listed on Facebook, you have likely received at least one spam review or comment.  We know these irritating posts feel like a sucker punch straight to the gut. Luckily,

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