We are usually more critical of ourselves than other people are of us. In the mirror my “dad bod” looks to me more like Mr. Chub-a-lub than others (at least that’s what they’ve
In today’s world, a business’ Net Promoter Score (NPS) is one of the best ways to measure the average customer experience. NPS is calculated by taking data from simple one-question surveys completed by
It’s time to explore a topic WebPunch loves, the all-important Net Promoter Score (NPS). As a savvy business owner, you are likely aware of the methods and standards that help gauge your customer
Hi. I’m Matt Jones with Web Punch. And I’m here to talk to you about how to improve your NPS®. A Net Promoter Score® is a really great way for you to understand
NPS®, or Net Promoter Score®, is a widely-used customer loyalty metric introduced by Fred Reicheld in 2003. Over the last five years, the NPS® has become the standard by which businesses can measure
The Net Promoter Score is awesome. Not only does it indicate growth but it shows you how you are faring against your competitors. But the single most important thing about that score? It’s
Did you know that according to a WebPunch study, 41% of consumers who are looking for a local business go to online review sites like Google and Facebook? If you have a Google
If your business is listed on Facebook, you have likely received at least one spam review or comment. We know these irritating posts feel like a sucker punch straight to the gut. Luckily,
We understand your frustration. You receive a one-star, no-comment review from someone named “Fancy Pants,” and you have no way of knowing if this is an actual person or if they’ve even had
Have you noticed a spike in your leads, sales, and revenue since focusing on NPS and online review generation? Good news! It’s about to get even better. Until now, you only
A warning – it is entirely possible that a client may try to hold your business hostage by posting a negative review. We speak from experience, unfortunately. According to online reports:
Let’s face it! We live in a world entirely infatuated with data. Hey, we here at WebPunch love it! However, data for data’s sake doesn’t make much sense. Many businesses today
THE WEIGH-IN
