Don’t Skimp on Responding to Negative Online Reviews, Acknowledge Them Just a handful of negative reviews, even among thousands of positives, can bring down your average rating. Eighteen one or two-star ratings out
Handling an online firestorm of negative reviews can seem like the last thing you want to do. Online business and reviews may not be your forte, especially if you are of the proponents
Yelp and Free Speech No doubt your business has a Yelp profile. Consumers check that before deciding to go to you for what they need. But what type of transparency is there for
Customer Feedback is Shaping your Brand Traditional marketing has, in the past, been a series of very prescribed messages and controlled delivery over an email, website or social outlet. But these messages are
Responding to Online Reviews with Sincerity and Success As a business owner, this question comes up almost every day: How should I respond to online reviews? You’ve got plenty of resources telling you
The relationship that your company fosters with your current client base is important. Putting effort into the customer connection pays off as it resolves doubts, boosts enthusiasm for what you do and helps the patrons of your business spread the word about what a great brand you have built.
One of the best ways a company can build a relationship with it’s clientele is to respond to the reviews they post online. When you respond to reviews, you demonstrate that you are actively listening and taking action to the needs, requests and accolades that your customers bring to light in public forums about your brand. This two-way conversation can do wonders for your online reputation.
You’re just too good to be true…even when it comes to your business reviews! A common misconception when managing your online reviews is that getting all 5 star reviews is the end goal.
Reviews are only valuable if they can be trusted to be unbiased and real. Here are 10 tips you can use to spot the fakers.
Negative reviews are a part of doing business and always have been. However, in this technological age they are more visible, more urgent, and can cause greater damage than before. That’s why it
What you’ll learn in this piece: The legality of buying reviews How buying reviews violate content guidelines How you may lose trust and credibility by posting bogus content It’s tempting to buy into
What you’ll learn in this piece: What an online reputation and online presence are; Methods for improving your online reputation management strategy; and How WebPunch can help What’s it all about, Alfie? Imagine
Big Tech has done it again. Google has changed what was working to something a little different and a little less user-friendly. BrightLocal made a Twitter survey about this adjustment and found that
In November of 2022, distraught business owners frantically filled Google forums as they awoke to find all of their hard-earned reviews had disappeared overnight. The only thing these businesses had in common was
It’s hard to compete in the social media arena, especially as a small business. Everyone wants eyeballs on their content, and bigger brands always seem to have the advantage. So how do small
Did you know that according to a WebPunch study, 41% of consumers who are looking for a local business go to online review sites like Google and Facebook? If you have a Google
THE WEIGH-IN
