There’s a Change.org petition that’s only 331 signatures away from the 25,000 limit, making it a legitimate movement. The petition calls for Yelp to remove all online reviews about doctors since they are
When we had our researchers look into how often businesses responded to their reviews, we had them look at how each region—west, midwest, southeast, and northeast— responds to online reviews. When we look
A couple of months ago our researchers took to the dungeons of the WebPunch headquarters to crunch some serious numbers. We had them look at how six different industries respond to reviews and
Responding to online reviews has increasingly become a business’s most important tool for capturing new customers and retaining the ones they have. As an online reputation management company, we at WebPunch are champions
We’ve got some great examples of businesses responding to reviews. Below are some online reviews from business owners that will make you go WOW. Some are funny, some are aggressive and some are just downright practical
“I love waiting for a response,” said no one, we’re guessing, ever. That’s going to be the first reason we give for why responding to online reviews in a timely manner is critical.
It’s hard to admit when we’re wrong. But sometimes, that’s just what customers want. When responding to negative online reviews, particularly those one and two-star reviews, take down your guard and don’t be
If you have a teenage son or daughter, you know the easiest way to reach them is through text. While teenagers are notoriously hard to reach, even they are susceptible to statistics. The
Since 2018, studies have indicated that 97% of businesses believe that online reputation management is essential. Yet only 3% of all businesses devote time or resources to protect their reputation. Why is that?
Every business owner that WebPunch partners with wants to get more reviews, and we’re happy to deliver! Our tools and expertise help to make their feedback and review dreams come true. As with
Real estate is a tough business. No one needs to tell you that. It takes hard work and dedication to build up a word-of-mouth reputation, and for the lucky ones who have it,
To understand the needs of your customers, you need accurate data. Bridge the gap between your brand and your customers through NPS surveys. When you ask the typical person about a personal transformation
If you look at Amazon’s Leadership Principles, you’ll notice the very first one is all about how great leaders are customer-obsessed. It shouldn’t come as a shock to anyone, as the retail giant