Sometimes when we’re up late at night, scrolling through business’s reviews, you know, just to wind down for the evening, we start to wonder what to do with all those reviews from years
There’s a Change.org petition that’s only 331 signatures away from the 25,000 limit, making it a legitimate movement. The petition calls for Yelp to remove all online reviews about doctors since they are
When we had our researchers look into how often businesses responded to their reviews, we had them look at how each region—west, midwest, southeast, and northeast— responds to online reviews. When we look
Hello there, business owners!
A couple of months ago our researchers took to the dungeons of the WebPunch headquarters to crunch some serious numbers. We had them look at how six different industries respond to reviews and
There are just some things you need help with. You have a dentist who cleans your teeth, a doctor who monitors your health, a lawyer to handle legal matters, a stylist who cuts
Responding to online reviews has increasingly become a business’s most important tool for capturing new customers and retaining the ones they have. As an online reputation management company, we at WebPunch are champions
We’ve got some great examples of businesses responding to reviews. Below are some online reviews from business owners that will make you go WOW. Some are funny, some are aggressive and some are just downright practical
“I love waiting for a response,” said no one, we’re guessing, ever. That’s going to be the first reason we give for why responding to online reviews in a timely manner is critical.
It’s hard to admit when we’re wrong. But sometimes, that’s just what customers want. When responding to negative online reviews, particularly those one and two-star reviews, take down your guard and don’t be
I once heard that the best way to incite a rant was to invite a business owner to lunch and casually bring up Yelp. The international platform that attracts more than 178 million
What you’ll learn in this piece: The legality of buying reviews How buying reviews violate content guidelines How you may lose trust and credibility by posting bogus content It’s tempting to buy into
What you’ll learn in this piece: What an online reputation and online presence are; Methods for improving your online reputation management strategy; and How WebPunch can help What’s it all about, Alfie? Imagine
Big Tech has done it again. Google has changed what was working to something a little different and a little less user-friendly. BrightLocal made a Twitter survey about this adjustment and found that
In November of 2022, distraught business owners frantically filled Google forums as they awoke to find all of their hard-earned reviews had disappeared overnight. The only thing these businesses had in common was
It’s hard to compete in the social media arena, especially as a small business. Everyone wants eyeballs on their content, and bigger brands always seem to have the advantage. So how do small
THE WEIGH-IN
