Who likes getting the same set of questions over and over? No one, that’s who. No one ever said, “Please send me the same survey, over and over again for as long as
“The customer is always right.” These words were said famously by Harry Gordon. Is the customer always right? I don’t think so. I’m Matt Jones, your professor of WebPunch’s School of Online
Let’s be honest, shall we? I’ll start. Numbers are important but let’s face it, we can’t all be good at math. In fact, the new math that my kids are doing these days
Last month we introduced Nextdoor as a great site and app to add to the ole’ online reputation management strategy. We also talked about some of the ins and outs of the site,
Positive growth is often the result of constructive criticism. For businesses, that often comes in the form of customer feedback. The harshest reviews or survey responses can be the most useful tools for a
Celebrating your customers is crucial to your business because it’s the customers, coming in again and again, that keep it running. However, celebrating your customers isn’t always easy and can sometimes go
Ever had that recurring dream where you’re in a public place, like your office, school cafeteria, or the park and your naked and embarrassed? That’s kind of what it feels like to open
Handling an online firestorm of negative reviews can seem like the last thing you want to do. Online business and reviews may not be your forte, especially if you are of the proponents
Customer Feedback is Shaping your Brand Traditional marketing has, in the past, been a series of very prescribed messages and controlled delivery over an email, website or social outlet. But these messages are
It’s time to kick your Social Media game into high gear. And we’ve got you covered! 1. Less ‘viral buzz’ more ‘customer love!’ As managers of our Social Media Accounts we sometimes find ourselves
If you have a teenage son or daughter, you know the easiest way to reach them is through text. While teenagers are notoriously hard to reach, even they are susceptible to statistics. The
Since 2018, studies have indicated that 97% of businesses believe that online reputation management is essential. Yet only 3% of all businesses devote time or resources to protect their reputation. Why is that?
Every business owner that WebPunch partners with wants to get more reviews, and we’re happy to deliver! Our tools and expertise help to make their feedback and review dreams come true. As with
Real estate is a tough business. No one needs to tell you that. It takes hard work and dedication to build up a word-of-mouth reputation, and for the lucky ones who have it,
To understand the needs of your customers, you need accurate data. Bridge the gap between your brand and your customers through NPS surveys. When you ask the typical person about a personal transformation
If you look at Amazon’s Leadership Principles, you’ll notice the very first one is all about how great leaders are customer-obsessed. It shouldn’t come as a shock to anyone, as the retail giant
THE WEIGH-IN
