Identifying what works and what doesn’t, but also taking actionable steps (Jon will zhuzh)
In matters of communication, timing is everything, and our Close the Loop process allows you to designate a set amount of time to respond to customer feedback. Based on your brand’s standards, you can choose how long the response window is and set alerts to remind your employees that a particular customer needs attention.
Once you’ve addressed the feedback, it’s time to Close the Loop! We’ve made the close button nice and fun to click too, because clicky buttons are the best.