The Future of Feedback is Here: 5 Benefits of Video Testimonial Feedback
Have you noticed a spike in your leads, sales, and revenue since focusing on NPS and online review generation? Good news! It’s about to get even better. Until now, you only had one option for customer feedback surveys — reading. That’s about to get a big upgrade! One thing is clear. People […]
The 24-Hour Rule: How to Close The Loop Like a Boss!
Let’s face it! We live in a world entirely infatuated with data. Hey, we here at WebPunch love it! However, data for data’s sake doesn’t make much sense. Many businesses today are drowning in data, so much so that they can’t take action on the valuable feedback they are receiving. But it’s […]
12 Days of Christmas: 12 Ways to Improve Your Brand Experience in the New Year
The wind is biting, the stores are stocked to the brim with tons of products on sale, and all you want to do is curl up with a thick blanket and a warm mug of hot chocolate to watch your favorite Christmas movies. We don’t blame you. Tis the season! But, before you call it […]
A Guide to CTIA & TCPA Compliance: Use Our Simple Checklist to Remain SMS Compliant
If you have a teenage son or daughter, you know the easiest way to reach them is through text. While teenagers are notoriously hard to reach, even they are susceptible to statistics. The same rule applies to your customers. In an emergency, would you trust an email to reach your teen? Heck no! Then why […]
The 5 Telltale Signs Your Brand Needs Online Reputation Management
Since 2018, studies have indicated that 97% of businesses believe that online reputation management is essential. Yet only 3% of all businesses devote time or resources to protect their reputation. Why is that? It would seem logical that if businesses are aware of the problem, they will allocate time or money to solving it. Nonetheless, […]
5 Ways Real Estate Agents Can Build a Strong Online Reputation Quickly
Real estate is a tough business. No one needs to tell you that. It takes hard work and dedication to build up a word-of-mouth reputation, and for the lucky ones who have it, you know the power that comes with a testimonial from a close friend or relative. Although a stellar word-of-mouth reputation is helpful, […]
How NPS and TeamNPS Can Create a Smoother Change Management Leadership Process for Everyone
To understand the needs of your customers, you need accurate data. Bridge the gap between your brand and your customers through NPS surveys. When you ask the typical person about a personal transformation in their life, the overwhelming sense you get is positive. However, if you ask that same person about a transformation in their […]
How One California Law is Shaping Amazon’s Brand Experience — Starting With Its Employees
If you look at Amazon’s Leadership Principles, you’ll notice the very first one is all about how great leaders are customer-obsessed. It shouldn’t come as a shock to anyone, as the retail giant has built a reputation for being customer-centric and focused on improving their already ridiculously fast delivery and low pricing. These two facets […]
Rethinking Your Brand: How Review Responses Are a Powerful Marketing Tool
How is your relationship — with your customers? If you’re not sure, here’s a fun yet educational experiment. Have a close friend ask Google for “_________ service near me” and see what results come up. If this simple exercise scares you as a business owner, chances are you already know the answer to the question […]
