Guide to Google My Business Description and Services

  Quick! What’s the first thing that pops into your head when someone asks you this question: What is your business known for?” Are you able to articulate the elusive “it” that makes your company what it is? Can you describe in just a few sentences what your business does and really get to the […]

Guide to Google My Business Questions & Answers

Remember the Staples commercial that featured the Easy button? It seems that today’s customers really do want things to be that easy and they don’t want to spend too much time trying to track down a business that suits their needs. They’ve got questions and savvy companies have answers. Wouldn’t it be great if your […]

Guide to Google My Business Messaging

What if we told you there’s a free and user-friendly way for your customers and potential customers to contact your business at any time? No more missed voicemails, no more call-center mishaps—just an easy way for them to get a hold of your company when it’s most convenient for them.

How to Write a Rockin’ Review Response

After much research and real-world testing, we believe that the Review Response Team at WebPunch has perfected the secret sauce of responding to online reviews and we’re ready to share it with the world. Our Team has grown by leaps and bounds over the last couple of years as people have begun to rely more […]

Guide to Google My Business Posts

Google Posts and Your Business Google Posts is one of several new Google My Business (GMB) features that encourages businesses to engage with their customers. If you’re wondering exactly what customer engagement is, you’re not alone. Clarabridge describes it this way:

Facebook Fixer-Upper: 5-Star Reviews Become Recommendations

In an effort to help local businesses better connect with their customers, Facebook decided to do some remodeling. You may have noticed that your Facebook Business Page looks a bit different than it did last week. The Reviews tab has gotten a makeover and is now called Recommendations. However, your Facebook Business Page may still […]

In Your Corner: How to Respond to Reviews on Yellow Pages

We are Rachel Noel and Karin Siccardi and we are part of WebPunch’s Review Response Team. The two of us spend our days responding to online reviews and we are thrilled to be able to share what we’ve learned. Today we’ll be talking about responding to reviews on Yellow Pages so sit back, relax and enjoy the YP show.

Google Celebrates Women Business Owners

To coincide with International Women’s Day, Google did something amazing. They created an icon on Google Business pages where you can advertise your business as being owned or led by women.

5 Ways Your Business Can Fulfill its Destiny Despite Facebook’s New Algorithm

A long time ago in a galaxy far, far away, Facebook started shaking things up. Maybe you’ve already heard rumblings of Facebook’s latest newsfeed revisions and we’re sensing that it’s becoming harder for everyone to keep up with the many changes that all these review sites keep throwing our way. WebPunch is here to help […]

NPS®: Measuring Customer Loyalty

  This is definitely not the tune you want your customers to be singing after an experience with your company. Back in 1962, when the Rolling Stones were just beginning their journey toward becoming one of the most successful rock bands of all time, business owners didn’t yet truly understand the importance of customer satisfaction.