7 Types of Negative Reviews and How To Respond Like a Pro

Perhaps you’re experiencing some writers’ block when confronted with a tricky negative review, and if so, you’ve come to the right place! Not responding to negative reviews should not be an option, it not only negatively impacts your search rankings but also leaves your potential clients wondering if you’re able to handle concerns professionally. There […]

Businesses With Impressive NPS

It’s time to explore a topic WebPunch loves, the all-important Net Promoter Score (NPS). As a savvy business owner, you are likely aware of the methods and standards that help gauge your customer experiences and improve your business along the way. You may even use WebPunch’s tools regularly to ensure that your client’s experience reflects […]

Downright Scary Review Responses

With Halloween week upon us, the WebPunch team dug up some frightening review responses spotted online that have kept our Review Response Team up at night. While we understand the plight of the businesses who responded in this nightmarish way, these responses fueled our team and are reminders of why we do what we do! […]

Customer Feedback Overview (NPS, CSAT, & CES)

When your business receives feedback, both good and bad, we have to agree with Mr. Gates that there are lessons to be learned. But how can this data be gathered, and what is the strategy behind it? There are several popular ways to measure customer’s experiences with your business. Gathering feedback is vitally important to […]