Which Regions of the U.S. Respond to Reviews Most? [INFOGRAPHIC]
When we had our researchers look into how often businesses responded to their reviews, we had them look at how each region—west, midwest, southeast, and northeast— responds to online reviews. When we look at the big picture, companies generally respond to the same amount of reviews no matter where they are in the country, give […]
Which Industry Responds to Reviews the Most? [INFOGRAPHIC]
A couple of months ago our researchers took to the dungeons of the WebPunch headquarters to crunch some serious numbers. We had them look at how six different industries respond to reviews and organized them by region and review site (Facebook, Google, Yelp) and looked to see if companies responded to negative or positive reviews, […]
Meet Your Cornerman: Karin Siccardi
Karin Siccardi defends brands like there’s no tomorrow. Topping the list of fighters to have in your corner, if Karin Siccardi is not caring for her family, she’s responding to reviews and with a brimming smile and patience surpassed by few.
The No-No’s of Reputation Management Software
Our Reputation Management Software is the brain of WebPunch and from the beginning, we’ve put a lot of energy into that sucker. It’s the piece that is always running in the background; constantly analyzing, organizing and prioritizing information. The heart is our one-on-one customer service and our Reputation Defenders who craft online review responses.
Things You’ll Love About Reputation Management Software
As a business owner, you’re juggling dozens, maybe hundreds of locations and tasks and you don’t have time to go skimming through countless reams of data and information to make educated decisions about your brand. Instead, you need access to points of information that are clear and concise; ones that enable you to make those […]
A Guide To Knocking Out Unofficial Facebook Pages
It’s not uncommon for a business to have an Unofficial Facebook page—it’s also common for such pages to frustrate and annoy business owners. An Unofficial Facebook page is a business page that appears to be a legitimate page for your company only it wasn’t created by you, it contains incorrect information, and it isn’t active […]
Top 8 Local Ranking Factors You Need to Know
Every year, with the exception of last year, SEO company MOZ has released its survey results of online businesses’ top ranking factors. It’s a useful tool when companies want to see how these algorithms affect ranking when a search is performed for their business.
How and Why We Should be Celebrating Millennials
We’ve written about how to celebrate your millennial customers, but what about millennial workers? The Baby Boomer generation (people born between 1943 and 1960) are nearing or have already passed prime retirement age. They are vacating the working place that the Millennials (1980 – early 2000’s) are filling in. Generation X’ers are in there too, […]
Zappos CEO, Tony Hsieh Talks Brand and Customer Experience
Going Above and Beyond Zappos is known as an online shoe and clothing store but its employees and CEO, Tony Hsieh, consider the company so much more than just an online retailer. They are a customer-experience company and the brand reflects that.
Why Responding to Online Reviews in a Timely Manner is Critical
“I love waiting for a response,” said no one, we’re guessing, ever. That’s going to be the first reason we give for why responding to online reviews in a timely manner is critical.
