Don’t Forget the Freaking Sprinkles

Meet Mac: Mac is three years old and the son of Matt Jones, co-founder of WebPunch. He is also my nephew; I’m a bit crazy for this little guy.  He loves the Incredible Hulk (yes, he has a little of his dad in him) and hamburgers, aka hangeburts.  

Top 10: Classic Responses to Negative Google and Yelp Reviews

We’ve got some great examples of businesses responding to reviews. Below are some online reviews from business owners that will make you go WOW. Some are funny, some are aggressive and some are just downright practical ways of responding to reviews to get them taken down.

Lessons Learned on how to be Authentic from Alicia Keys

Who would have thought we could mix pop culture and online reviews? In fact, singer and cultural-icon Alicia Keys is an amazing example of how to respond to customers, genuinely. She’s definitely got the whole process down.

Lessons Learned from the Best Coaches in the Business

When WebPunch isn’t breaking down consumer surveys or defending reputations, we’re in the service industry, talking shop with prominent executives, pioneers, entrepreneurs, and thinkers. We attend conferences and events across the country and participate in calls and meetings to hear what our fellow industry pros are doing to bolster their brands and meet the needs […]

The Twelve Commandments of Business Listing Optimization

So what’s the deal with business listings!? Today we tackle that big and important topic & the many ways to ensure it’s all accurate, all the time. Enter Business Listing Providers. The hurdles to optimizing these listings are a-plenty: your info changes, new websites pop up that might be better for mobile search or industry-specific sites, […]

INFOGRAPHIC: Sites that Allow for Facebook Authentication when Leaving Reviews

We’ve all gone to leave a review and then been asked to ‘login’ or ‘create an account’ and thought, ‘yuck, I don’t have time for this!’. Enter Facebook Authentication. There are 1.65 billion monthly active Facebook users which means there is a very good chance the consumer has an account, can login with just a […]

How to Educate Your Client in 4 Easy Steps

A new client can be a big responsibility. Often they do not know how to behave and are easily frightened by things like survey emails and review requests. Don’t worry though, with a little training your new client can become a valuable resource of feedback information and maybe even a brand advocate.

How to embed Facebook Reviews on your website: A Easy Step-by-Step Guide

If you’re like a lot of brands, you may be at a loss as to how to be proactive at generating online reviews. Aside from reaching out individually to every customer and every client, how can you create a solid channel for customers to give you feedback on your products, services, and customer service? Luckily, […]

3 Tips to Proactively Manage Your Online Reputation

It could be argued that your brand’s reputation is its most important asset. Word-of-mouth marketing is a strong driver of referrals and a great customer experience can go a long way in driving future sales. Consequently, a poor customer experience can create serious implications for a company as well as scare away future business. That’s why staying on […]

How the Six Degrees of Kevin Bacon game is like YellowBot

Have you ever been on a long road trip and played the Six Degrees of Kevin Bacon game? It’s “kinda” a fun thing to do and a good alternative to the famous license plate game. The idea behind Six Degrees of Kevin Bacon is that anyone in the movie industry can be linked through his […]