Remember when you were a kid and you/a friend had a pool and you’d get chased around with that little wheelie monster with a tail that shot water at the bottom cleaning the
Handling an online firestorm of negative reviews can seem like the last thing you want to do. Online business and reviews may not be your forte, especially if you are of the proponents
Should you try to Verify Twitter for your Business? For the longest time the only Twitter Accounts that could earn that pretty blue and white Badge or verification were the real high profile
Yelp and Free Speech No doubt your business has a Yelp profile. Consumers check that before deciding to go to you for what they need. But what type of transparency is there for
Customer Feedback is Shaping your Brand Traditional marketing has, in the past, been a series of very prescribed messages and controlled delivery over an email, website or social outlet. But these messages are
Two weeks ago we talked about how Google Local Search is now incorporating Ads in the top listings that comes up during a local search. Today we share what that actually looks like
The relationship that your company fosters with your current client base is important. Putting effort into the customer connection pays off as it resolves doubts, boosts enthusiasm for what you do and helps the patrons of your business spread the word about what a great brand you have built.
One of the best ways a company can build a relationship with it’s clientele is to respond to the reviews they post online. When you respond to reviews, you demonstrate that you are actively listening and taking action to the needs, requests and accolades that your customers bring to light in public forums about your brand. This two-way conversation can do wonders for your online reputation.
To understand the needs of your customers, you need accurate data. Bridge the gap between your brand and your customers through NPS surveys. When you ask the typical person about a personal transformation
If you look at Amazon’s Leadership Principles, you’ll notice the very first one is all about how great leaders are customer-obsessed. It shouldn’t come as a shock to anyone, as the retail giant
How is your relationship — with your customers? If you’re not sure, here’s a fun yet educational experiment. Have a close friend ask Google for “_________ service near me” and see what results
How do you get reviews removed on Google and Yelp? That’s the big question people always ask us and we’ve got the answers for you. My name is Matt Jones. I’m your teacher
Picture this: you’re taking that special someone to a restaurant you’ve never been to before, though two of your coworkers have given you their confident recommendations. You search the restaurant online and find