Online Reputation Management

Fooled by Frosting

Creating an excellent Customer Experience is easier than you think… Many years ago I opened my dorm room door to find an amazing chocolate cake. The cake was beautifully adorned with sprinkles and chocolate

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Gauging Employee Loyalty with eNPS®

We are usually more critical of ourselves than other people are of us. In the mirror my “dad bod” looks to me more like Mr. Chub-a-lub than others (at least that’s what they’ve

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How to Respond to Bad Reviews

Well, it finally happened: you Googled your company only to find out that your star rating isn’t as shiny as you thought it would be. There are mixed reviews. There are bad reviews.

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