When WebPunch isn’t breaking down consumer surveys or defending reputations, we’re in the service industry, talking shop with prominent executives, pioneers, entrepreneurs, and thinkers. We attend conferences and events across the country and
We are raving about Nextdoor. It’s a website and an app that connects people to others in their immediate and surrounding neighborhoods and it just opened its proverbial doors to businesses.
NPS®, or Net Promoter Score®, is a widely-used customer loyalty metric introduced by Fred Reicheld in 2003. Over the last five years, the NPS® has become the standard by which businesses can measure
Companies show their customers love in a variety of ways… Boost your online reputation and show your customers some love with a gift, a phone call, or some extra attention. We like these
Consumers research before making a purchase. They like to know what they are getting and what they are getting into. With an endless array of social media and review platforms, people can really
Reputation and Brand The great Peter Drucker once said, “Culture eats strategy for breakfast, lunch and dinner,” and when it comes to thinking about the relationship of brand to reputation this is what
Stats show that on average, businesses lose about 20% of their customers each year, which means a lot of effort must go into getting new customers, securing those on the fence, and of
Keeping with Tradition – and Reputation Santa Claus, Jolly Old St. Nick, Kris Kringle—whatever you call that guy on the sleigh with his reindeer—he goes way back and surely knows his way
Creating an excellent Customer Experience is easier than you think… Many years ago I opened my dorm room door to find an amazing chocolate cake. The cake was beautifully adorned with sprinkles and chocolate
How do you get noticed on Houzz? Besides doing great work and providing awesome service (because we know you’ve got that part down) standing out on the site is a huge part of
The wind is biting, the stores are stocked to the brim with tons of products on sale, and all you want to do is curl up with a thick blanket and a warm
We all know the obvious damage an unhappy customer can do to a business’s reputation. They can leave bad reviews or ratings on websites that potential clients see before deciding to use your
If you have a teenage son or daughter, you know the easiest way to reach them is through text. While teenagers are notoriously hard to reach, even they are susceptible to statistics. The
Since 2018, studies have indicated that 97% of businesses believe that online reputation management is essential. Yet only 3% of all businesses devote time or resources to protect their reputation. Why is that?
Every business owner that WebPunch partners with wants to get more reviews, and we’re happy to deliver! Our tools and expertise help to make their feedback and review dreams come true. As with
Real estate is a tough business. No one needs to tell you that. It takes hard work and dedication to build up a word-of-mouth reputation, and for the lucky ones who have it,
THE WEIGH-IN
