When WebPunch isn’t breaking down consumer surveys or defending reputations, we’re in the service industry, talking shop with prominent executives, pioneers, entrepreneurs, and thinkers. We attend conferences and events across the country and
We are raving about Nextdoor. It’s a website and an app that connects people to others in their immediate and surrounding neighborhoods and it just opened its proverbial doors to businesses.
NPS®, or Net Promoter Score®, is a widely-used customer loyalty metric introduced by Fred Reicheld in 2003. Over the last five years, the NPS® has become the standard by which businesses can measure
Companies show their customers love in a variety of ways… Boost your online reputation and show your customers some love with a gift, a phone call, or some extra attention. We like these
Consumers research before making a purchase. They like to know what they are getting and what they are getting into. With an endless array of social media and review platforms, people can really
Reputation and Brand The great Peter Drucker once said, “Culture eats strategy for breakfast, lunch and dinner,” and when it comes to thinking about the relationship of brand to reputation this is what
Stats show that on average, businesses lose about 20% of their customers each year, which means a lot of effort must go into getting new customers, securing those on the fence, and of
Keeping with Tradition – and Reputation Santa Claus, Jolly Old St. Nick, Kris Kringle—whatever you call that guy on the sleigh with his reindeer—he goes way back and surely knows his way
Creating an excellent Customer Experience is easier than you think… Many years ago I opened my dorm room door to find an amazing chocolate cake. The cake was beautifully adorned with sprinkles and chocolate
How do you get noticed on Houzz? Besides doing great work and providing awesome service (because we know you’ve got that part down) standing out on the site is a huge part of
How is your relationship — with your customers? If you’re not sure, here’s a fun yet educational experiment. Have a close friend ask Google for “_________ service near me” and see what results
How do you get reviews removed on Google and Yelp? That’s the big question people always ask us and we’ve got the answers for you. My name is Matt Jones. I’m your teacher
We are usually more critical of ourselves than other people are of us. In the mirror my “dad bod” looks to me more like Mr. Chub-a-lub than others (at least that’s what they’ve
Picture this: you’re taking that special someone to a restaurant you’ve never been to before, though two of your coworkers have given you their confident recommendations. You search the restaurant online and find
Remember when you were young, and you would use words and phrases that were cool among you and your friends, then suddenly, you caught your parents using the lingo? Every ounce of cool
Well, it finally happened: you Googled your company only to find out that your star rating isn’t as shiny as you thought it would be. There are mixed reviews. There are bad reviews.
THE WEIGH-IN
