When WebPunch isn’t breaking down consumer surveys or defending reputations, we’re in the service industry, talking shop with prominent executives, pioneers, entrepreneurs, and thinkers. We attend conferences and events across the country and
We are raving about Nextdoor. It’s a website and an app that connects people to others in their immediate and surrounding neighborhoods and it just opened its proverbial doors to businesses.
NPS®, or Net Promoter Score®, is a widely-used customer loyalty metric introduced by Fred Reicheld in 2003. Over the last five years, the NPS® has become the standard by which businesses can measure
Companies show their customers love in a variety of ways… Boost your online reputation and show your customers some love with a gift, a phone call, or some extra attention. We like these
Consumers research before making a purchase. They like to know what they are getting and what they are getting into. With an endless array of social media and review platforms, people can really
Reputation and Brand The great Peter Drucker once said, “Culture eats strategy for breakfast, lunch and dinner,” and when it comes to thinking about the relationship of brand to reputation this is what
Stats show that on average, businesses lose about 20% of their customers each year, which means a lot of effort must go into getting new customers, securing those on the fence, and of
Keeping with Tradition – and Reputation Santa Claus, Jolly Old St. Nick, Kris Kringle—whatever you call that guy on the sleigh with his reindeer—he goes way back and surely knows his way
Creating an excellent Customer Experience is easier than you think… Many years ago I opened my dorm room door to find an amazing chocolate cake. The cake was beautifully adorned with sprinkles and chocolate
How do you get noticed on Houzz? Besides doing great work and providing awesome service (because we know you’ve got that part down) standing out on the site is a huge part of
If your business is listed on Facebook, you have likely received at least one Facebook spam review or comment. We know these irritating posts feel like a sucker punch straight to the gut.
We understand your frustration. You receive a one-star, no-comment review from someone named “Fancy Pants,” and you have no way of knowing if this is an actual person or if they’ve even had
Have you noticed a spike in your leads, sales, and revenue since focusing on NPS and online review generation? Good news! It’s about to get even better. Until now, you only
A warning – it is entirely possible that a client may try to hold your business hostage by posting a negative review. We speak from experience, unfortunately. According to online reports:
Let’s face it! We live in a world entirely infatuated with data. Hey, we here at WebPunch love it! However, data for data’s sake doesn’t make much sense. Many businesses today
Let’s face it; we go to Google with all of our questions these days, and with good reason! By far the most popular search engine on the Internet, Google can tell you the
THE WEIGH-IN
