I grew up in the eighties. I wore a swatch, hurt myself break dancing and jammed out to The Cure whenever I could. Another thing that preoccupied my time was watching quality entertainment
Anxiety creeps up as that empty office chair, the one that used to be filled by an exemplary employee who has left to seize new opportunities, swivels in the wind—or at least you
Our Reputation Management Software is the brain of WebPunch and from the beginning, we’ve put a lot of energy into that sucker. It’s the piece that is always running in the background; constantly analyzing,
As a business owner, you’re juggling dozens, maybe hundreds of locations and tasks and you don’t have time to go skimming through countless reams of data and information to make educated decisions about
We’ve written about how to celebrate your millennial customers, but what about millennial workers? The Baby Boomer generation (people born between 1943 and 1960) are nearing or have already passed prime retirement age.
On Monday, United Airlines gave the world a great example of what NOT to do to your customers: have armed guards drag them away.
Ever used an online review site like Yelp or Google Maps to make a purchasing decision? Maybe it was a restaurant or cleaning service you had heard of but weren’t quite sure about
We are adding another important tool to your online reputation toolbox: Glassdoor. Most of the time, we talk about what you can do externally to bolster your business’s online reputation, like seeking customer
When your logo along with four others from your industry are put in front of a consumer panel, which one will they choose? What makes your company different from the others? What is it
Who would have thought we could mix pop culture and online reviews? In fact, singer and cultural-icon Alicia Keys is an amazing example of how to respond to customers, genuinely. She’s definitely got the
What you’ll learn in this piece: The legality of buying reviews How buying reviews violate content guidelines How you may lose trust and credibility by posting bogus content It’s tempting to buy into
What you’ll learn in this piece: What an online reputation and online presence are; Methods for improving your online reputation management strategy; and How WebPunch can help What’s it all about, Alfie? Imagine
Big Tech has done it again. Google has changed what was working to something a little different and a little less user-friendly. BrightLocal made a Twitter survey about this adjustment and found that
In November of 2022, distraught business owners frantically filled Google forums as they awoke to find all of their hard-earned reviews had disappeared overnight. The only thing these businesses had in common was
It’s hard to compete in the social media arena, especially as a small business. Everyone wants eyeballs on their content, and bigger brands always seem to have the advantage. So how do small
Did you know that according to a WebPunch study, 41% of consumers who are looking for a local business go to online review sites like Google and Facebook? If you have a Google
THE WEIGH-IN
