I grew up in the eighties. I wore a swatch, hurt myself break dancing and jammed out to The Cure whenever I could. Another thing that preoccupied my time was watching quality entertainment
Anxiety creeps up as that empty office chair, the one that used to be filled by an exemplary employee who has left to seize new opportunities, swivels in the wind—or at least you
Our Reputation Management Software is the brain of WebPunch and from the beginning, we’ve put a lot of energy into that sucker. It’s the piece that is always running in the background; constantly analyzing,
As a business owner, you’re juggling dozens, maybe hundreds of locations and tasks and you don’t have time to go skimming through countless reams of data and information to make educated decisions about
We’ve written about how to celebrate your millennial customers, but what about millennial workers? The Baby Boomer generation (people born between 1943 and 1960) are nearing or have already passed prime retirement age.
On Monday, United Airlines gave the world a great example of what NOT to do to your customers: have armed guards drag them away.
Ever used an online review site like Yelp or Google Maps to make a purchasing decision? Maybe it was a restaurant or cleaning service you had heard of but weren’t quite sure about
We are adding another important tool to your online reputation toolbox: Glassdoor. Most of the time, we talk about what you can do externally to bolster your business’s online reputation, like seeking customer
When your logo along with four others from your industry are put in front of a consumer panel, which one will they choose? What makes your company different from the others? What is it
Who would have thought we could mix pop culture and online reviews? In fact, singer and cultural-icon Alicia Keys is an amazing example of how to respond to customers, genuinely. She’s definitely got the
If your business is listed on Facebook, you have likely received at least one Facebook spam review or comment. We know these irritating posts feel like a sucker punch straight to the gut.
We understand your frustration. You receive a one-star, no-comment review from someone named “Fancy Pants,” and you have no way of knowing if this is an actual person or if they’ve even had
Have you noticed a spike in your leads, sales, and revenue since focusing on NPS and online review generation? Good news! It’s about to get even better. Until now, you only
A warning – it is entirely possible that a client may try to hold your business hostage by posting a negative review. We speak from experience, unfortunately. According to online reports:
Let’s face it! We live in a world entirely infatuated with data. Hey, we here at WebPunch love it! However, data for data’s sake doesn’t make much sense. Many businesses today
Let’s face it; we go to Google with all of our questions these days, and with good reason! By far the most popular search engine on the Internet, Google can tell you the
THE WEIGH-IN
