Online Reviews on Angie’s List now visible for Free Angie’s List, the popular website for finding, hiring and reviewing local businesses is now free to join! Since it’s founding in 1995 the service
Summer is in full swing which means now more than ever people are ditching their desktops and using their smartphones to connect, shop and find what they need. Mobile used to be “the
We’ve all gone to leave a review and then been asked to ‘login’ or ‘create an account’ and thought, ‘yuck, I don’t have time for this!’. Enter Facebook Authentication. There are 1.65 billion
Let’s talk Google Rankings There are plenty of reasons to respond to all your customer reviews (if you need a quick reminder why, just look here and here). It’s an awesome way to
Responding to Online Reviews with Sincerity and Success As a business owner, this question comes up almost every day: How should I respond to online reviews? You’ve got plenty of resources telling you
Your step by step guide to getting a review with foul or nasty language removed from Facebook, Google or Yelp. Know that it’s pretty hard to get a review taken down unless it truly aligns with the review forum’s guidelines. But if that’s the case – here’s what to do!
The relationship that your company fosters with your current client base is important. Putting effort into the customer connection pays off as it resolves doubts, boosts enthusiasm for what you do and helps the patrons of your business spread the word about what a great brand you have built.
One of the best ways a company can build a relationship with it’s clientele is to respond to the reviews they post online. When you respond to reviews, you demonstrate that you are actively listening and taking action to the needs, requests and accolades that your customers bring to light in public forums about your brand. This two-way conversation can do wonders for your online reputation.
Google is making it more convenient to post reviews for Google Local business. In the past, Google forced would-be reviewers to sign up for a full-blown Google+ account if they wanted to review a business.
You’re just too good to be true…even when it comes to your business reviews! A common misconception when managing your online reviews is that getting all 5 star reviews is the end goal.
Facebook Unofficial Pages are real and they can wreak havoc on your online reputation. These pages are coming from one of two avenues: a Facebook user creates a page with the name of
Picture this: you’re taking that special someone to a restaurant you’ve never been to before, though two of your coworkers have given you their confident recommendations. You search the restaurant online and find
Remember when you were young, and you would use words and phrases that were cool among you and your friends, then suddenly, you caught your parents using the lingo? Every ounce of cool
Well, it finally happened: you Googled your company only to find out that your star rating isn’t as shiny as you thought it would be. There are mixed reviews. There are bad reviews.
By now, you know how important it is to keep your reputation in good shape on Google, Yelp, and Facebook. But there are so many other sites out there where customers can rate
In today’s world, a business’ Net Promoter Score (NPS) is one of the best ways to measure the average customer experience. NPS is calculated by taking data from simple one-question surveys completed by
In today’s increasingly digital world, online reviews are the lifeblood of every business. Consumers are becoming more wary of which brands they use. Without reviews attached to business, regardless of true quality, a
THE WEIGH-IN
