Online Reviews

The Percentage Of Yelp Reviews Moved Into The “Not Currently Recommended Folder”

Matt Jones April 25, 2016

Many reviews get placed in Yelp’s “not currently recommended” folder. Yelp doesn’t disclose why reviews get sent to this review limbo land but it can be frustrating to both legitimate reviewers and businesses alike. We were curious so we looked at well over 1,000 reviews in different areas of the country and in different industries to try and get an understanding of who gets their reviews placed in this folder and why that may be. Here is what we found:

Change your Online Reputation Before your Customers do it for you

Melissa Hall April 20, 2016

Your online reputation starts before customer reviews are posted, but are you paying attention? Doing so doesn’t mean you have to spend hours scouring the web. You just have to listen, organize and

How to Spot Fake Reviews

Matt Jones April 14, 2016

Reviews are only valuable if they can be trusted to be unbiased and real. Here are 10 tips you can use to spot the fakers.

How to embed Facebook Reviews on your website: A Easy Step-by-Step Guide

Ginger Jones February 24, 2016

If you’re like a lot of brands, you may be at a loss as to how to be proactive at generating online reviews. Aside from reaching out individually to every customer and every

3 Tips to Proactively Manage Your Online Reputation

Ginger Jones February 23, 2016

It could be argued that your brand’s reputation is its most important asset. Word-of-mouth marketing is a strong driver of referrals and a great customer experience can go a long way in driving

How the Six Degrees of Kevin Bacon game is like YellowBot

Ginger Jones February 21, 2016

Have you ever been on a long road trip and played the Six Degrees of Kevin Bacon game? It’s “kinda” a fun thing to do and a good alternative to the famous license

Where are customers leaving reviews for your company?

Matt Jones January 27, 2016

Should a Business Owner Respond to Online Reviews?

Ginger Jones August 1, 2014

Responding to online reviews that critique your business can seem a bit daunting for many business owners. If the review is negative, should you explain your side of the story in a public forum? If

Now You See it, Now You Don’t – How Google Filters Online Reviews

Karin Siccardi July 14, 2014

Much like Yelp’s Disappearing ReviewTrick in which online reviews suddenly filter into the Not Recommended folder, Google has its own version of the Online Review Vanishing Act. Google is an autonomous entity which

Are All Reviews Created Equal?

Matt Jones April 17, 2014

TO BE COMPETITIVE in today’s marketplace, you have to understand how the majority of consumers are making their buying decisions.

Businesses With Impressive NPS

Mahala Evans December 18, 2020

It’s time to explore a topic WebPunch loves, the all-important Net Promoter Score (NPS). As a savvy business owner, you are likely aware of the methods and standards that help gauge your customer

A Tale of Two TikToks: How Ocean Spray and Sherwin-Williams Reacted to Going Viral

Jon Frisch December 4, 2020

During the holiday season, it’s hard not to think about “A Christmas Carol,” Charles Dickens’ famous story about the curmudgeonly Ebenezer Scrooge, but high school honors English students are probably also familiar with

Core Web Vitals: Understanding Google’s New Ranking Factor

Natalie Jones November 17, 2020

Google recently announced that they’re going to add a new ranking factor to their algorithm, starting in 2021! This new factor is called Core Web Vitals, and understanding what it is can help

Downright Scary Review Responses

Mahala Evans October 29, 2020

With Halloween week upon us, the WebPunch team dug up some frightening review responses spotted online that have kept our Review Response Team up at night. While we understand the plight of the

Apple’s iOS 14: Changes Coming to Ratings and Reviews in Apple Maps

Jon Frisch September 25, 2020

Each year, Apple fans wait with eager anticipation for the new iOS to become available for download on the iPhone. This year, iOS 14 has arrived with some really great new features, including

Customer Feedback Overview (NPS, CSAT, & CES)

Mahala Evans September 1, 2020

When your business receives feedback, both good and bad, we have to agree with Mr. Gates that there are lessons to be learned. But how can this data be gathered, and what is